Participate in the preparation of annual budget and business plan to ensure the smooth operation of the hotel, set financial goals and plan expenses.
October 14, 2022
Prepare check request for credit balance and advance deposit refundsHandle disputed charges, research and attempt to resolve disputes, provide documentation to confirm accuracy of billing or issue a credit as neededEnsure coordination of daily VIP requirements, including list distribution, room inspections, amenity placement, welcome letters, gifts, guest escorts, etc.
January 30, 2023
Develop/update job descriptions and standard operating procedures for all shifts and positionsAssist with group rooming lists and requests and ensure that rooming lists are input into the systemEnsure that group room blocks are released to general inventory after group's cut-off date or cancellationInspect product (rooms, outlets, amenities) to ensure adherence to standards.
May 05, 2023