Dispatcher jobs in Boulder, CO

Position: Dispatcher

Summary

The primary responsibilities are as follows:

Take incoming calls from customers, employees, and vendors. Input information related to the call request, and schedule the job per established protocol.

Coordinate ordering of materials on projects, receipt of materials, and scheduling coordination. Also will be responsible for requesting and tracking job permits.

Skills needed to be successful are; must have excellent “happy” phone skills, ability to work with little supervision, and be driven to provide exceptional customer service to both internal and external customers. Computer experience is a must. Experience in plumbing and HVAC service is helpful, but not required.

Qualifications

• Detail oriented with strong organizational skills
• Effective communication skills, both oral and written
• Enjoy working with people and helping others
• Critical thinking and problem solving
• Comfortable with different software and technology platforms
• Familiar with the Eagle, Pitkin, and Garfield County areas.

Responsibilities

• Answer incoming service calls
• Prepare and coordinate daily work schedules
• Generate and dispatch work orders and invoices using dispatch software
• Communicate effectively with customers, field and office and sales personnel, as well as other departments for successful coordination and follow-up
• Ability to work in a team environment in high-pressure situations
• Organized and able to prioritize multiple tasks and successfully meet deadlines
• Able to work around constantly changing schedules and priorities
• Manage schedules for field personnel
• Utilize basic technical understanding of plumbing systems to distinguish between routine and emergency service needs, as well as determine level of need
• Match work requested to plumber availability and skillset
• Process permits

Experience

• High School diploma or equivalent experience
• Familiarity with construction industry and basic principles of plumbing and HVAC systems helpful but not required
• Able to work well independently and as part of a team
• Strong verbal, written, analytical, persuasion, and interpersonal skills
• Experience with formal service-based dispatch/enterprise software preferred
• Proficiency in Microsoft Office 2010 or 2016 required, including Word, Excel, and Outlook

Skills

• Working knowledge of Google Drive, Microsoft, and Housecall Pro or other dispatch software considered an advantage
• Basic experience with accounting system software (QB) is a plus but not required
• Organized and able to prioritize multiple tasks and successfully meet deadlines
• Valid driver’s license and clean driving record required
• Excellent attendance record at prior employment

Physical Demands

• Includes sitting, standing, bending, repetitive motions of hands and wrists due to frequent computer use
• Able to see and hear well (either naturally or with correction), and speak clearly

Additional Information

• Type: Full-time
• Experience: Experienced
• Compensation: Hourly

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Required)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Edwards, CO 81632: Relocate before starting work (Required)

Work Location: In person