Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will play a crucial role in coordinating and managing the transportation of goods and materials. The ideal candidate will have experience with transportation management systems and possess strong communication skills.
Responsibilities:
- Coordinate the scheduling and dispatching of drivers and vehicles for timely delivery of goods
- Monitor routes and track shipments using GPS and transportation management systems
- Communicate with drivers, customers, and internal teams to ensure efficient operations
- Resolve any issues or delays in delivery by providing alternative solutions
- Maintain accurate records of shipments, including tracking numbers, delivery times, and customer information
- Collaborate with shipping and receiving teams to ensure smooth logistics operations
- Utilize GIS software to optimize routes and minimize fuel consumption
- Provide exceptional customer service by addressing inquiries and resolving complaints
Qualifications:
- Previous experience as a Dispatcher or in a similar role preferred
- Proficient in using transportation management systems such as Oracle Transportation Management or AS400
- Familiarity with logistics and supply chain processes
- Strong problem-solving skills with the ability to think quickly on your feet
- Excellent communication skills, both written and verbal
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
Note: This is a paid position. Internship positions must also be compensated.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Schedule:
Experience:
Ability to Commute:
Work Location: In person
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