Documentation Manager jobs in the United States

Documentation Manager manages the production of functional, configuration, and user interface documentation for computer software and hardware products. Develops and deploys standardized documentation methods and tools to efficiently produce high-quality content. Being a Documentation Manager establishes processes for effective document control. Plans and directs documentation projects and timelines. Additionally, Documentation Manager may act as final approver or editor for projects. Requires a bachelor's degree or equivalent. Typically reports to a director. The Documentation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Documentation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Documentation Manager
  • SAIC
  • Washington, DC FULL_TIME
  • Job ID: 2406934

    Location: WASHINGTON, DC, US

    Date Posted: 2024-05-16

    Category: Program Management

    Subcategory: Project Analyst

    Schedule: Full-time

    Shift: Day Job

    Travel: No

    Minimum Clearance Required: None

    Clearance Level Must Be Able to Obtain: Secret

    Potential for Remote Work: No


    Description

    SAIC is seeking a highly qualified Document Manager to support process creation and document management activities in a fast-paced environment for the Vanguard 2.2.1 contract within the Department of State (DOS). The Document Manager will directly support the QA Director and will be responsible for supporting document management and process creation tasks related to helping several DOS customers obtain and maintain their ISO/IEC 20000-1:2018 (ISO 20K), ISO20001:2013 (ISO 27K) and ISO 9001:2015 (ISO 9K) certifications. This includes drafting and documenting the DOS Customers’ processes and procedures, using expert O365 skills to format and standardize documentation, as well as supporting document and records control management practices of our customers.

    The role is hybrid and the team currently reports onsite on Monday and Tuesday.

    Responsibilities include:

    • Manage multiple, high, & competing priorities in a fast-paced, constantly changing environment.
    • Work with internal teams to obtain an in-depth understanding of the systems / processes / procedures and the documentation requirements.
    • Write technical and process documentation for various audiences, including but not limited to Software Design Documents, Requirements, Deployment Plans, Policies, Procedures, SOPs, Job Aids, Training Material, and Work Instructions.
    • Learn complex technical information and communicate it in a readable, concise, and accurate manner to both technical and non-technical staff.
    • Train other stakeholders and implement appropriate document control and records management practices, and formatting requirements.
    • Coordinate and monitor an entire document management workflow process from drafting a new document, getting formal approval from senior leadership for the team’s use, and archiving/retiring when necessary.
    • Maintain and lead the document review schedule that utilizes best practices from the ISO 20K, ISO 9001, and ISO 27K standards.
    • Support with updates to important tasks within SharePoint logs/dashboards to track and monitor key activities within the customer’s ISO certification activities.
    • Support multiple projects at any time and in various phases (start, middle, or end). E.g., may need to pick up a project that is incomplete/partially done and complete it.
    • Work with various levels of government customers and contractor staff and be comfortable communicating to the different audiences.
    • Work on different types of tasks from beginning to end with minimal input.
    • Work with various teams on documenting their processes by using various inputs to create a single cohesive process document or task output.
    • Able to attend various customer meetings and supporting several customers at once.
    • Use templates and style guides to support standardized document processes and outputs.
    • Using intermediate to advanced O365 skills to support document formatting requirements for various customers. Examples include:
      • Helping with MS Word Table of Contents/Section Header application.
      • Using PowerPoint to develop a template using the Master Slides feature.
      • Updating a workflow using Visio.
      • Upload various documents to a SharePoint Library using the correct meta tagging fields.
      • Using MS Teams to collaborate and share content.

    Qualifications

    Required Education, Experience, & Skills:

    • Bachelor’s degree and 6 years of related experience; Masters and 4 years; may accept additional experience in lieu of a degree.
    • Strong skills in the Department of State’s collaborative and document storage tools – SharePoint and MS Teams. Must be comfortable using these tools.
    • Speaks and writes fluent, grammatically correct English.
    • Strong attention to detail and strong time management and multitasking skills.
    • Self-start and problem solver.
    • Experience working with multiple high priority tasks simultaneously and comfortable in a high-paced environment.
    • Experience working with government customers and senior level leadership.
    • Strong soft skills - must work well within teams and be a strong team player and collaborator.
    • Must be able to take direction and feedback by using agile approaches to move projects forward.
    • Must be able to work with various stakeholders to receive inputs and follow up to close out projects in a timely manner.
    • Strong oral and written communication skills across all levels. Ability to communicate concepts to personnel at all levels of experience and responsibility.
    • Experience researching and writing excellent documentation and examples for senior system administrators, business analysts, and/or developers.
    • Strong experience with MS Office to include Word, PowerPoint, Visio, Excel, and Project. Ability to quickly troubleshoot within the MS Office tools if new errors or issues pop up.

    Required Clearance:

    • US Citizenship.
    • Ability to obtain secret clearance.
    • Ability to obtain an interim top secret prior to starting work.

    Desired Education, Education, & Skills:

    • Supported an organization that has a best practice certification (ISO 20000, ISO 9001, ISO 27000, and/or CMMI.
    • ITIL V4 certification.
    • Microsoft Office certifications (e.g., MS Word Expert).
    • Project Management experience/certifications.

    Target salary range: $75,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


    SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
  • 1 Day Ago

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Medical Scribe - Lakes Urology Clinic
  • INSCRIBE DOCUMENTATION SERVICES LLC
  • West bloomfield, MI FULL_TIME
  • DescriptionRole and ResponsibilitiesTo record and oversee the detailed documentation from a patient’s visit to the Urology Clinic into the corresponding Electronic Medical Record (EMR) that is linked ...
  • 1 Month Ago

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Medical Scribe - St. Clair Shores Urology Clinic
  • INSCRIBE DOCUMENTATION SERVICES LLC
  • St. Clair Shores, MI FULL_TIME
  • DescriptionRole and ResponsibilitiesTo record and oversee the detailed documentation from a patient’s visit to the Urology Clinic into the corresponding Electronic Medical Record (EMR) that is linked ...
  • 26 Days Ago

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Medical Scribe - Troy Urology Clinic
  • INSCRIBE DOCUMENTATION SERVICES LLC
  • Troy, MI FULL_TIME
  • DescriptionRole and ResponsibilitiesTo record and oversee the detailed documentation from a patient’s visit to the Urology Clinic into the corresponding Electronic Medical Record (EMR) that is linked ...
  • 27 Days Ago

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Clinical Documentation Manager
  • Edge Recruitment Solutions
  • Orange, CA FULL_TIME
  • We’re working on behalf of a healthcare system unique in its ability to provide the most compassionate healthcare because they’re driven by their passion for innovation, grounded in the best medical a...
  • 15 Days Ago

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Loan Documentation & Operations Manager
  • Bank of Marin
  • Rancho Cordova, CA FULL_TIME
  • Bank of Marin, voted by our employees as one of the “Best Places to Work” in the North Bay Business Journal fourteen years in a row, is looking for a Loan Documentation Manager to join our team.The Lo...
  • 15 Days Ago

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Document Management Analyst I
  • Amentum
  • Washington, DC
  • Helpline Document Management Analyst I + Provide superior customer service to claimants, authorized representatives, att...
  • 7/22/2024 12:00:00 AM

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UX/UI Developer
  • JCD Staffing
  • Falls Church, VA
  • Job Description The UI developer will be creating a new User Interface for a document management system, using Angular, ...
  • 7/22/2024 12:00:00 AM

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Document Managent Analyst
  • Federal Staffing Solutions, Inc.
  • Washington, DC
  • Job Description We connect our employees with some of the best opportunities around. Time and time again, our employees ...
  • 7/20/2024 12:00:00 AM

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July 2024 Post, Document Management Analyst I, Civil Div. RECA Litigation Support
  • C&C International
  • Washington, DC
  • C & C International Recruitment Accepting Resumes For : Document Management Analyst I to assist in the work of the Radia...
  • 7/20/2024 12:00:00 AM

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22-013 Systems Engineer
  • Omnyon
  • Annapolis Junction, MD
  • Job Description Assists with the allocation of the same to individual hardware, software, facility, and personnel compon...
  • 7/19/2024 12:00:00 AM

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22-003 Systems Engineer
  • Omnyon
  • Annapolis Junction, MD
  • Job Description Assists with the allocation of the same to individual hardware, software, facility, and personnel compon...
  • 7/19/2024 12:00:00 AM

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Document Management Analyst
  • Leidos
  • Washington, DC
  • Description Leidos is seeking a Document Management Analyst to work on-sight Washington, DC. You will work in a fast-pac...
  • 7/9/2024 12:00:00 AM

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Configuration Manager
  • Leidos
  • Reston, VA
  • Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts...
  • 6/20/2024 12:00:00 AM

Income Estimation for Documentation Manager jobs
$130,442 to $161,637