eCommerce Customer Support Manager jobs in Aberdeen, SD

Join our team in the growing position of a Graphics & Ecommerce Manager. Corporate Image Group specializes in partnering with the hospitality industry to display their brand on a variety of approved products. In this role you will be responsible for the following:

• Oversee the management of brand assets for our various customers.
• Schedule workload production across the team of designers.
• Manage our Ecommerce platforms; design and set up layout, manage product updates, ensure all tools function as they should.
• Ensure artwork leaving the department is ready for final production and free of any errors and/or specification variance.
• Expected to build structure and best practices within the department, as well as liaise with other areas to ensure alignment across the organization.
• Complete variable data requests to support our stores platforms.
• Establish metrics for productivity, time service and quality for all positions within the department. Collect/analyze data and test solutions for process improvements and find opportunities for cost savings.
• Balance quality and creative thinking with speedy and efficient work turnover.
• Compose, retouch and recreate existing artwork as needed to ensure the brand standards of our customers is met.
• Set and maintain a standard for consistency across artwork and printed material elements.
• Monitor work queues within the department to ensure that customer expectations are met on daily basis. Provide updates on order processing progress as needed.
• Develop written procedures for new and or existing processes.
• Establish and oversee quality review on art errors within the department to ensure imprint consistency and quality. Provide training, as necessary.

Key Competencies

· InDesign, Illustrator, Photoshop

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Graphic design: 3 years (Preferred)
• Leadership: 2 years (Preferred)

Work Location: In person