eCommerce Customer Support Manager jobs in Massachusetts
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
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Hudson, MA
FULL_TIME
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Join Our Team Today!
For a limited time, we are offering $1000 sign-on bonuses!
Looking to kickstart a career in technical services?
Do you value independence in planning out your workday?
Hoping to find a company that values maintaining a work/life balance?
Like the idea of a Monday-Friday daytime job?
CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!
What You’ll Do…
You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!
The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.
You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:
Traveling to multiple customer locations on a daily basis
Interacting with customer’s employees, their management personnel, and their customers daily
Scheduling customer visits ensuring that projects and visit goals are completed timely
Assist customer with product promotions and support
Providing customer training as required
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
Evaluating equipment condition
Utilizing a phone application ticketing system to record daily activities
Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required
About CES
Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
RequirementsThe successful candidate will have the following qualifications:
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Prior experience in retail, merchandising, field service, or customer service preferred
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The ability to relate to customers in a professional and courteous manner
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Good written, verbal, and listening skills
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Good time-management skills
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Ability to perform timely and accurate reporting
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Ability to travel extensively (occasional overnight stays)
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Possess basic computer, mobile device, and web-based applications skills
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Understanding of iPhone and Google Workspace Suite (a plus)
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Some technical aptitude
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The ability to maintain excellent attendance and adherence to assigned work schedules
- The ability to lift up to 50lbs
Requirements:
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High School Diploma or GED (formal training/technical school courses a plus)
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Prior field maintenance experience (a plus)
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Basic Computer and Mathematical Skills
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Ability to adapt to ever-changing environments and work assignments
- Satisfactory driving record. Motor Vehicle report will be reviewed
Benefits
Benefits and Perks:
Company-paid vehicle provided
Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program
Company Provided Cell Phone
Company Credit Card
Paid ST/LT disability
Paid Life Insurance Policy
Paid Time Off
Early Payday Options
- 18 Days Ago
eCommerce Manager
- Albertsons Companies
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South Yarmouth, MA
FULL_TIME
- A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
- 1 Month Ago
Manager, Ecommerce Marketing
- Better Talent Advisors
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Worcester, MA
FULL_TIME
- This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
- 25 Days Ago
eCommerce Manager, TB12
- NOBULL
-
Boston, MA
FULL_TIME
- NOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves physically, mentally, and emotionally. Through footwear, apparel, nutrition and a...
- Just Posted
Assistant eCommerce Manager
- Albertsons Companies
-
Plymouth, MA
FULL_TIME
- A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
- 4 Days Ago
Assistant eCommerce Manager
- Albertsons Companies
-
Wakefield, MA
FULL_TIME
- A Day in the Life: As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly be...
- 5 Days Ago
eCommerce Customer Support Manager jobs at Popular Companies
Customer Service Manager
- Ironsprings Store (Ironsprings & Gail Gardner Way - Prescott, AZ)
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Prescott, AZ
- Starting Pay: $17/ Hour Position Description: Responsible for the oversight, leadership and achievement for the sales fl...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Goodyear2 Store (Litchfield Rd. & Van Buren)
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Goodyear, AZ
- Starting Pay: $17/ Hour Position Description: Responsible for the oversight, leadership and achievement for the sales fl...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Jackrabbit Store (Jackrabbit Trail & Indian School Rd.)
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Litchfield Park, AZ
- 19415 W. Indian School Rd Litchfield Park Arizona, 85340, +1 (602) 2163942 Starting Pay: $17/Hour Position Description: ...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Bethany East Store (16th St. & Bethany Home Rd.)
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Phoenix, AZ
- 1515 E. Bethany Home Rd., Phoenix Arizona, 85014, +1 (602) 2163941 Starting Pay: $17/Hour Position Description: Responsi...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Dobson Store (Dobson & Guadalupe)
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Mesa, AZ
- 2039 W Guadalupe Rd Mesa Arizona, 85202, +1 (480) 5304717 Starting Pay: $17/Hour Position Description: Responsible for t...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Weber Store (Scottsdale & Curry)
-
Tempe, AZ
- 1290 N Scottsdale Rd Tempe Arizona, 85281, +1 (480) 9686366 Starting Pay: $17/Hour Position Description: Responsible for...
- 4/26/2024 12:00:00 AM
Customer Service Manager
- Ocotillo Store (Gilbert & Ocotillo)
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Chandler, AZ
- 2825 East Ocotillo Chandler Arizona, 85249, +1 (480) 3987645 Starting Pay: $17.00 / Hour Position Description: Responsib...
- 4/25/2024 12:00:00 AM
Customer Service Manager
- Milton Store (Flagstaff, AZ)
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Flagstaff, AZ
- 701 S Milton Rd Flagstaff Arizona, 86001, +1 (925) 5565123 x#208 Starting Pay: $17.00 / Hour Position Description: Respo...
- 4/23/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$81,642 to $133,601
Most Popular Cities in Massachusetts for eCommerce Customer Support Manager Jobs
What does an eCommerce Customer Support Manager do?
eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020