eCommerce Customer Support Manager jobs in Schenectady, NY

At Eastside Golf, we're not just a brand; we're a movement that celebrates diversity, embraces culture, and brings a fresh perspective to the world of golf. We are seeking a Manager of eCommerce who is passionate about digital retail, understands the dynamics of online sales, and can drive our eCommerce strategy to new heights, reflecting our innovative spirit.

Reporting to the CEO, the Manager of eCommerce will be pivotal in expanding our digital footprint and enhancing our online sales channels. Your responsibilities will include:

• Contributing to the design of and executing strategies for digital sales growth and e-commerce market presence. 
• Conducting regular analysis of e-commerce performance metrics to identify trends and areas for improvement.
• Managing online inventory, including overseeing stock levels, product listings, and pricing strategies.
• Coordination with cross-functional counterparts to develop and execute a marketing and eCommerce strategy.
• Developing and implementing digital marketing campaigns in collaboration with the marketing team.
• Coordinating with the operations and production team to optimize supply chain and fulfillment processes for online orders.
• Ensuring a high-quality and engaging online shopping experience for customers, including Eastside Golf's unique brand identity.
• Consistently interact with stakeholders, technology partners, vendors, and internal teams to ensure cohesive e-commerce operations.

For the Manager, eCommerce role at Eastside Golf, we are seeking a candidate who embodies the following qualifications:

• 3-5 years of experience in e-commerce within a retail environment, preferably in the apparel industry.
• Proven ability to manage online retail business with a keen understanding of digital marketing strategies and e-commerce technologies.
• Strong interpersonal skills, both written and verbal.
• Shopify Certification or ability to complete Shopify Foundations.
• Experience with ERP systems like Sync or other fashion apparel related systems (e.g., NetSuite, Aims2360).
• Proficiency in customer service platforms such as Gorgias, Zendesk, or Freshdesk.
• Familiarity with digital marketing tools and analytics software.
• Effective communication skills for articulating digital strategies clearly and engagingly.
• Growth mindset with an eye for identifying new e-commerce opportunities and trends.
• Strong understanding of supply chain and fulfillment processes specific to online retail.
• Creative problem-solving skills and adaptability in the dynamic e-commerce landscape.
• Availability to be in the office a minimum of three days a week.

• Passion for golf and alignment with Eastside Golf's mission.

• Apparel allotment and friends/family discount