Electric Meter Installer and Repairer jobs in Lynchburg, VA

The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

When Assigned to Public Works:

• Receives and dispatches calls by performing excellent customer service relations; having a general knowledge of the departmental functions; communicating efficiently with customers; taking complaints and relaying messages; greeting and assisting walk-in customers; receiving 90% of all incoming calls, emergency or non-emergency; relaying calls via two-way radio, multi-line switchboard phone, pager or text to the proper personnel; communicating information, tasks, directions effectively.  Prepares service requests and work orders.
• Performs general clerical duties by printing weekly and monthly reports for supervisors and/or directors; assisting coworkers when needed; maintaining various logs for statistical data record keeping for departmental activities; and preparing, typing, creating and filing various forms, letters, and reports.
• Handles money from customers by writing receipts; and giving money to proper personnel for processing.
• Provides emergency response during severe weather (snow, floods, and storms).

When Assigned to Utilities:

• Receives and dispatches calls by performing excellent customer service relations; having a general knowledge of the departmental functions; communicating efficiently with customers to diagnose and assist in the resolution of problems; taking complaints and relaying messages; greeting and assisting walk-in customers; receiving 90% of all incoming calls, emergency or non-emergency; relaying calls via radio, phone, pager or text to the proper personnel; communicating information, tasks, directions effectively; and dispatching support during emergency response.  
• Manages departments work order system.  Tasks include work order initiation, tracking status, closeout and maintaining archives.
• Performs general clerical duties by printing weekly and monthly reports for supervisors and/or directors; assisting coworkers when needed; maintaining various logs for statistical data record keeping for departmental activities; and preparing, typing, updating, posting and filing various forms, notices, letters, change orders and reference materials.
• Operates office equipment by being familiar with the operation of pagers, fax machines, text, dispatch radio, copier, scanner, printer and switchboard; using Danville Map and Miss Utility (VA811) software for emergency and non-emergency marking of property; registering and participating in training courses assist with trouble shooting and maintenance of work order system software.

ADDITIONAL DUTIES 

• Valid Driver’s License with acceptable driving record according to City Criteria
• NIMS Certification (When Assigned to Public Works)

PHYSICAL DEMANDS

• Work is sedentary in nature, requiring exertion up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
• Adequate vision, hearing and talking is needed to drive, use computer, and communicate with others.
• Frequent handling of paperwork, fine dexterity to operate computer keyboard and telephone keypad, and twisting from computer to telephone.
• Occasional standing, walking, carrying supplies; pushing/pulling file drawers, tables and chairs; reaching for supplies and files; and kneeling, crouching, and bending to file in lower drawers and to retrieve items from lower shelves or the ground.

NON-PHYSICAL DEMANDS 

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.  
• Regular and predictable attendance is expected.
• May frequently experience time pressure, change of tasks, performing multiple tasks simultaneously, and tedious or exacting work.   May occasionally experience emergency situations, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment, and difficult customers.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE

Typically requires use of two-way radio; standard office equipment, including computer and related hardware and software; and any other equipment as appropriate or required.

WORK ENVIRONMENT

The work is performed in an office environment where there is little exposure to environmental hazards.  The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.