Emergency Dispatcher jobs in Orlando, FL

Seeking a highly attentive and skilled Communications Dispatcher to join our fast-paced Airport Operations team. In this critical role, you will monitor multiple communications channels simultaneously, dispatch appropriate personnel for emergency situations, maintain contact with aviation authorities, and coordinate vital information flow across the airport. With your exceptional situational awareness and communication abilities, you will ensure the smooth and safe operation of our airport facilities. This demanding yet rewarding position requires the ability to remain calm under pressure while making quick, informed decisions.

ESSENTIAL DUTIES:

• Maintain continuous awareness of radio traffic from various channels through operation of communications system and attention to audio communication and visual displays. Interpret radio traffic to determine requirements for action.

• Maintain contact with Federal Aviation Administration (FAA), Transportation Security Agency (TSA) and Air Traffic Control Tower, as required.

• Communicate need for emergency response to situations involving law enforcement, public safety and operations staff. Respond to crash phone, acknowledge door alarms, wildlife reports, lightening detection, medical calls, and reports of suspected criminal or suspicious activity, and dispatch responding personnel as appropriate. Utilize available technology such as camera footage, license plate recognition systems, and other systems to provide assistive information to responding personnel.

• Report requirement for routine and emergency maintenance on Airport properties and areas including residential and business tenant facilities and properties, airfield terminal, parking lots, grounds, public roads, vehicle gates, fence line and other areas as appropriate.

• Log Airport activity in computer systems in prescribed systems and method with required information for maintenance data and public record. Maintain Control Center directive manual.

• Coordinate and disseminate information to specified management staff, departments, stations, public safety officials and other agencies as appropriate.

• Provide responses to requests for general information regarding flights, terminal service, rental properties, noise abatement and other similar inquiries outside of normal business office hours.

OTHER DUTIES:

• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area in a clean and orderly condition.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
• Perform other related duties as assigned.

TOOLS AND EQUIPMENT USED:

Use XCAD, Motorola Dispatch Radio Console, LPR, NCIC/FCIC, CJIS and Mutalink Systems, DAVID System, CCTV screens, computer and common office equipment including Microsoft Office and specialty public safety, emergency management and communications software applications.

Requirements:

3 years previous experience in an emergency dispatch role- preferred

Highschool Diploma or Equivalent (GED,HSED)

Ability to pass Federal Fingerprint Background Check - The Federal Fingerprint Background Check is not limited to 7 years but checks your entire lifetime. Felonies will not be cleared.

Ability to pass a 10 Panel Drug Test - The Full Panel Drug Test DOES include testing for THC. SAA is a drug-free workplace as regulated by the FAA.

Favorable Moving Violation Report (MVR) - The Moving Violation Report Check is checking for a DL suspension, several moving violations, DUIs, etc. to your current employer until you are confirmed clear.