Employee Communications Manager jobs in Indianapolis, IN

Overview

The Corporate Communications Manager for System Health Solutions is responsible for ensuring clear and effective communication to team members, supporting the IU Health vision, mission, and strategy, and reflect our values.

Enhances our team members' experience with the organization by providing stories, information and updates that improves their experience at IU Health, and deepens their connection to the organization, their team, and their individual potential. 

Develops the corporate communications strategy for the System Health Solutions, a retail-oriented business unit committed to increase access and affordability for IU Health high quality care, identifying and maintaining the channels, messaging, and approach to reach team members. Serves as a partner, consultant, and resource for the area leadership team. Develops and nurtures relationships with a diverse set of stakeholders and contributors. Helps to increase engagement, improve executive visibility, and foster community across teams through thoughtful, innovative, and strategic communications initiatives.

As part of System Health Solutions, this role is critical in supporting communications to advance our journey to become a more diverse, inclusive, and equitable organization. 

The role involves managing two direct reports.

Essential Functions:

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion, and team.

Communication - Translates work unit initiatives for team members, linking their work to the broader strategy. Shares thoughts and information in a clear, concise, and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Proactively asks for input, and proactively obtains and applies the thoughts and ideas of others. Can clearly articulate a firm decision when needed, while simultaneously ensuring team members understand the "Why", the "How" and the "What". Promptly responds to requests for information and works to proactively think through next steps and anticipate potential issues, requests, or business needs. Openly shares knowledge and expertise.

Execution - Drives results by assigning clear authority and accountability, integrating, and aligning efforts across the team, and monitoring progress against objectives.

Conveys a strong sense of urgency around continuous improvement, achieving high quality results, and accelerating business performance. Addresses problems directly and drives changes necessary to achieve business objectives.

Project Management - Works with team members to develop solutions with sound methodologies, guidelines, and best practices. Makes decisions and solve problems within project plan parameters, recognizes patterns, time sequences, events, or underlying issues in complex relationships; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing, and available resources.

Strategic Thinking - Aligns the team goals with the mission, vision, and values of the organization. Shapes, develops, and aligns the strategies of their area to capture emerging trends, address competitive threats, meet market needs, provide value to the customer, and enhance business value. Aligns personal and workgroup activities to the organization’s strategic goals.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes. Seeks new ways to improve individual and team efforts for overall success, while promoting collaboration and teamwork. Engages, guides and mentors team members to ensure they are having meaningful work experiences. Prioritizes team member development and provides frequent coaching and opportunities for two-way dialogue. Actions consistently exhibit and model the values of the organization

• Bachelor's Degree in Journalism, Communications, English, or related field is required.
• Requires 5-7 years of relevant experience, including experience working in corporate communications, PR or Social Media.
• Requires proven experience at identifying business needs and developing multi-channel communications campaigns.
• Requires knowledge of analytics and publishing tools, content, visual management systems, and best in class customer service practices.
• Requires knowledge of written, video, and photo content development and maximization.