Employee Communications Supervisor jobs in Bakersfield, CA

• Schedules site surveys, drops, installations and upgrade services for data video and phone.
• Speaks with customers over the phone to schedule, remind and follow up on appointments.
• Sends email/text reminders to customers or clients when appropriate.
• Coordinate with the dispatch Department based on daily schedule.
• Resolves appointment conflicts for field technicians and customers.
• Record and maintain customer records/notes including daily install and upgrade calendar.
• Respond to questions from Manager, other team members and other departments regarding schedule availability.
• Receive incoming calls from customers.
• Manage Sage and Pitstop (CRM systems) Queues. 
• Perform other duties as assigned.

• High School Diploma or general education degree (GED).
• Two years related experience and/or equivalent combination of education and experience.
• Spanish is a plus.
• Detail oriented with strong organizational and computer skills.
• Proficient in MS Word and Excel.
• Excellent communication and problem-solving skills with proven customer service skills.
• Strong time management skills with proven ability to follow directions.
• Ability to assess and prioritize tasks.
• Team player with excellent collaboration skills.
• Geographical knowledge of service area and ability to read maps.

As Part of our Team you'll Enjoy:

• 100% premium paid for medical, dental, vision and life for all our employees!
• An excellent 401 (k) with 100% Employer-matched up to 4%
• Working to bridge the digital divide between rural and urban areas, providing much needed services to those whom don't have access to reliable internet
• Working for a company that appreciates their employees; every member of the Race team is a part of a collaborative family

Race Communications is an equal opportunity employer