Employee Dining Room Manager - Casino manages the employees and activities of the employee dining room. Ensures proper food quality and dining room cleanliness. Being an Employee Dining Room Manager - Casino may require a high school diploma. Typically reports to a head of a unit/department. The Employee Dining Room Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be an Employee Dining Room Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position: Assistant Manager, Dining
Room
Department: Food and Beverage
Primary Responsibilities: (guest
interaction, ordering responsibilities, clean up duties, clerical
responsibilities, etc.)
· Support manager in
daily operations of dining outlet through developing a high energy, guest
service focused team through leading employees in customer service and managing
resources
· Monitor guest service
and dining experience and take action to ensure service goals and satisfaction
levels are attained
· Support and
demonstrate dining room standards, ensuring that guest service is always in the
forefront of the restaurant and implementing plans to improve service levels
with measurable goals and benchmarks
· Maintain a strong
presence by visiting every table at least once during the experience.
· Leadership:
· Communicate necessary
information to staff, peers and superiors with energy and enthusiasm including
running energetic, informative daily lineups
· Build morale and
spirit
· Promote teamwork
· Train and develop new
hires
· Engage and coach
employees in job performance
· Schedule staff
· Ensure safety
standards and goals are practiced and attained
· Ensure company
policies and work rules are followed
Secondary Responsibilities:
· Ensure impeccable
facility standards are maintained
Normal Working Hours: (Shift,
days)
· Hours vary based on
business demands and can average 8-12 hrs per day
· Includes weekends,
holidays, overtime and split shifts
In order to be
successful in this position, the ideal candidate must meet the following
criteria
in addition to
the Ten Essential Attributes for All Employees.
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience,
etc.)
· Food service or lead
host experience preferred
· Supervisory experience
Educational Requirements: (Degree/Certification,
highest required/preferred, field of study)
· High School Diploma or
G.E.D. preferred
· College or related degree preferred
Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
· Clear, concise written
and verbal communication skills
· Excellent listening
and comprehension ability
· Understanding group
dynamics and communicating effectively based on dynamics
· Ability to anticipate
guest needs and respond accordingly
Technical Requirements:
· Ability to effectively
use point of sale, payroll and reservations software
· To be aware of 5-star
and 5 diamond rating criteria and their evolution
· Wine knowledge,
service and presentation
· Must obtain WV Food
Handler’s Card
· Computer literacy to
include the following:
Computer | Software | Level |
Word
Processing | Word | Beginner |
Spreadsheet | Excel | Beginner |
Database | | N/A |
Programming | | N/A |
Calendars | Outlook | Beginner |
Internet | | N/A |
Hardware
Installation | | N/A |
Technical
Skills | Skill
Level (Beginner, Intermediate, Advanced) |
Typing | Comm. Via e-mail |
Data
Entry | |
Other | |
Physical Requirements:
| | | | |
Location of Work | Yes | | | Yes |
| x | Indoors | Heated | x |
| x | Outdoors | | |
| | Below Ground | Temp. Fluctuations | x |
| | Elevated Areas | Personal Protec. Equip. Req | |
| Work Postures | | Continuous (up to 8 hrs. in an 8 hr. shift) | Frequent (up to 5.5 hrs. in 8 hr. shift) | Infrequent (up to 3 hrs. in an 8 hr. shift) | Rarely(up to .5 hr in 8 hr. shift) |
| | | | | | |
| | Standing | x | | | |
| | Sitting | | | x | |
| | Walking | x | | | |
| | Climbing | | x | | |
| | Bending/ Stooping | | | | x |
| | Overhead Reaching | | | | x |
| | Arm/Hand Movement | x | | | |
| | Hand/Eye Coordination | x | | | |
| | Other (Define) | | |