Employee Relations Specialist jobs in Fort Riley, KS
Recently Added Employee Relations Specialist jobs
Customer Relations Specialist
- Rainbow Communications
-
Hiawatha, KS
FULL_TIME
- In keeping with our mission to deliver exceptional customer service and to be the preferred provider of communications services in the areas we serve, this position supports the company mission statement by meeting the needs and expectations of the customers and management by providing high quality, reliable, timely, and accurate customers services.This position supports the company’s customer service philosophy that distinguishes us from ourcompetition by providing local and personal service while providing a positive and productive workenvironment, fostering trust, maintaining the highest standards of ethical conduct, and the pursuit ofcontinuous daily improvement. ESSENTIAL RESPONSIBILITIES/JOB TASKS35% - Develops Customer Accounts on behalf of the company for the purpose of ensuring the company secures the necessary revenues to operate successfully. Tasks include selling the company’s services to customers to include but not limited to local telephone service, long distance, internet/data service, hosted PBX systems, Wi-Fi systems, etc. Performing needed assessments, developing, presenting, and closing information to customers whether it be in person and/or via phone or email. Prepare and submit accurate sales orders and schedule service installation while maintaining an elevated level of customer service. Monitored by the Customer Relations Manager through periodic meetings, reviews or reports and consideration of feedback from management. 30% - Conducts customer retention efforts for the purpose of ensuring customer retention and churn is minimized to ensure a sufficient customer base for continuing operations. Tasks include accepting incoming calls from customers, performing follow up contact with existing customers to insure they are satisfied with the quality of service they receive and to solicit referrals, assisting customer with issues and finding solutions, alerting customers to new services, etc. Monitored by the Customer Relations Manager through periodic meetings, reviews or reports and consideration of feedback from management. 25% - Provide troubleshooting to customers over the phone and in person. Tasks may includetroubleshooting router and modem issues, reading usage information and signal levels as well as assisting customer to update router passwords. Aid customers in setting up email, troubleshooting email issues, setting up email on electronic devices or computers. Escalating trouble tickets with complete and accurate information in a timely manner. 5% - Maintains product/industry knowledge for the purpose of ensuring they remain equipped toeffectively sell products and solutions to customers. Tasks may include maintaining current knowledge of company products and services, remaining knowledgeable and current on changes within the communications industry, attending seminars and training, reading trade journals, etc. Monitored by the Customer Relations Manager through periodic meetings, review or reports and consideration of feedback from management. 5% - Completes other duties assigned by the supervisor Continually looks for new and improved ways of completing the above functions. Other tasks as assigned by manager will be performed in order to address unexpected situations or needs that may arise. RESPONSIBILITIES:This position requires the ability to participate as a member of a team, complete tasks as a team, andengage in problem solving activities as a team member. Also, must relate well with others sinceinformation has to be obtained from others. Contact at all levels of the organization, internally andexternally including customers, requiring negotiation, persuasion, and diplomacy. Participation instrategic planning is expected annually. LATITUDE:Most duties are defined and consistent from day to day. Problem solving is accomplished by performer independently most of the time. Most decisions not effecting other departments can be made independently in accordance with company policy. All purchase requests are referred to manager. Makes some decisions involving write offs, waiver of charges, transactions, monetary or contractual commitments. IMPACT OF POSITION:Successful completion of essential job tasks ensures efficient and effective use of time and resources.Errors are easily detected and would result in minor clerical expense for correction and are usuallydetected in the next phase of operations. Errors may have significant adverse effect on externalrelationships, result in moderate monetary expense, have a high probability of resulting in loss ofcustomers, and cause improper utilization of labor, material, or equipment. Errors could result in liability and could affect operating costs. CUSTOMER SERVICE/INTERACTION:Daily, weekly, and monthly phone, written, and face-to-face contact with employees within the department, other departments, and customers to exchange information and to complete job tasks ESSENTIAL SKILLS & REQUIREMENTS: EDUCATION: High school diploma/GED, required; Associate Degree in General Studies, preferred SKILLS: Administrative, Technical, Human Relations, Conceptual, Political, Emotional IntelligenceWriting, Oral Communication, Phone, Math, Computer, Problem Solving, EXPERIENCE: One to three years of Sales & Customer Service/Support Experience, preferred LICENSE: Valid driver’s license and a good driving record, required. EQUIPMENT: Multi-line phone system, computer, calculator, and other general office equipment PHYSICAL: Occasional bending, carrying, squatting, twisting, and lifting up to 40lbs. independently, required; Frequent utilization of manual dexterity, sitting for extended periods of time, and visualizing of a computer screen, required TRAINING: Ongoing training as required by the company. WORK CONDITIONS: Requires the ability to work with the same clerical or technical equipment for extended periods of time in an office setting. Little flexibility in scheduling breaks and varying tasks is available. OTHER: Occasional travel by vehicle, required; Occasional travel by air, required; Occasional overnight travel, required; Occasional overtime, required; Occasional flexible hours, required
- 1 Day Ago
Customer Relations Specialist
- Midwest Family Health
-
Center, KS
FULL_TIME
- DescriptionWe are hiring for our Smith Center pharmacy!We are now accepting applications for full-time or part-time employment as a Customer Relations Specialist.We are seeking candidates who excel in...
- 3 Days Ago
Alumni Relations Specialist
- University of Kansas
-
Lawrence, KS
FULL_TIME
- Position Overview This position is responsible for the development and execution of all events hosted at the School level for the School of Education and Human Sciences (SOEHS), including several high...
- 29 Days Ago
Public Relations and Outreach Specialist
- Newman Regional Health
-
Emporia, KS
FULL_TIME
- We are looking for a talented and enthusiastic person who is ready to join an amazing team and make a difference at the largest and most clinically capable Critical Access Hospital in Kansas. Join NRH...
- 1 Month Ago
Customer Relations Specialist
- National Dentex Labs
-
Topeka, KS
FULL_TIME
- Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restora...
- 16 Days Ago
Customer Relations Specialist
- National Dentex
-
Topeka, KS
FULL_TIME
- Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restora...
- 16 Days Ago
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0 Employee Relations Specialist jobs found in Fort Riley, KS area
Human Resources Development Partner
- Michelin North America
-
Junction City, KS
- Human Resources Development Partner Michelin is hiring! - - - - - - - - - - - - THIS OPEN POSITION IS LOCATED ONLY AT TH...
- 6/7/2024 12:00:00 AM
Supervisory Program Specialist (CYS Services) NF-03
- Army Installation Management Command
-
Fort Riley, KS
- Summary This announcement has been extended to June 17, 2024. This position is located at Fort Riley, Kansas. To better ...
- 6/7/2024 12:00:00 AM
Supply Chain Operations Supervisor
- Foot Locker
-
Junction City, KS
- Overview: The Operations Supervisor is responsible for achieving key organizational goals of the distribution center thr...
- 6/7/2024 12:00:00 AM
Wastewater Plant Operations Supervisor (Licensed)
- Veolia
-
Junction City, KS
- Job Details Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offe...
- 6/7/2024 12:00:00 AM
Wastewater Plant Operations Supervisor (Licensed)
- Veolia Environnement SA
-
Junction City, KS
- Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full sp...
- 6/7/2024 12:00:00 AM
Body Tech-1
- The Boyd Group
-
Junction City, Kansas, KS
- Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
- 6/7/2024 12:00:00 AM
Restaurant Associate
- Junction City Courtyard
-
Junction City, KS
- Hotel: Junction City Courtyard Restaurant Associate Part time Atrium SPIRIT – where teamwork, passion and appreciation i...
- 6/6/2024 12:00:00 AM
Geary Cleaning Specialist
- MRD Apartments
-
Junction City, KS
- Assistant Property Manager Geary Estates Apartments 1215 Cannonview Lane Grandview Plaza, KS 66441, USA Company Informat...
- 6/3/2024 12:00:00 AM
About Fort Riley, Kansas
Fort Riley is a United States Army installation located in North Central Kansas, on the Kansas River, also known as the Kaw, between Junction City and Manhattan. The Fort Riley Military Reservation covers 101,733 acres (41,170 ha) in Geary and Riley counties. The portion of the fort that contains housing development is part of the Fort Riley census-designated place, with a residential population of 7,761 as of the 2010 census. The fort has a daytime population of nearly 25,000. The ZIP Code is 66442....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Relations Specialist jobs
$53,482 to $71,862
Fort Riley, Kansas area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Employee Relations Specialist do?
Employee Relations Specialist in Biddeford, ME
Evaluates and reviews performance evaluations to develop plans aimed at creating positive outcomes and provide management feedback.
November 23, 2022
Executes employee satisfaction surveys and compile data, formulates and recommends program goals and objectives in all areas of employee relations and engagement based on results.
April 27, 2023
Employee Relations Specialist in Dallas, TX
Lead complex and high-risk investigations relating to allegations of discrimination, harassment, retaliation, wage and hour, and other potentially high-profile claims and recommends suitable corrective action.
January 09, 2023
Employee Relations Specialist in Hiawatha, IA
Implement programs to build a positive culture which creates a proactive employee relations climate.
January 16, 2023