Employee Trust Administrator jobs in Atlanta, GA

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Atlanta, GA –  Card Services Administrator (Hybrid)

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. 

 We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership all of which are needed to continue our mission of empowering generations for financial success. 
 
 By joining our team, you can expect opportunities to enhance personal accomplishments as well as professional growth. 
 

Interested in this position and meet the qualifications and requirements?  Apply at www.ctbconnect.com.  Questions? Contact us at 404-575-8262.

Position Summary:

Responsibilities include but are not limited to the following:

• Handles all aspects of client-bank relationship management with FIS-ICBA Card Services.
• Facilitates the design and monitoring the inventory of the cardstock of the Bank’s four programs, and handle all submission through client portal safe forms.
• Completes credit card daily reconcilements and report interest income to general ledgers for review by Loan Operations Manager.
• Receives and prepares new account information that is received from associates to ensure all documents comply with procedures and ready for order through ClientLink system.
• Reviews and processes credit card maintenance information to complete on ClientLink system (i.e. address changes, release card blocks, falcon alerts, CAM alerts, name changes, etc.).
• Investigates potential credit card fraud cases based on information received from the fraud detection system.
• Completes the necessary steps to initiate, properly conduct credit card claim investigations and respond to all claim related inquiries within regulatory or required timeframes.
• Answers incoming calls related to credit card program and providing a positive resolution.
• Performs portfolio consults with existing clients to help them improve penetration, usage, and activation of their card programs.
• Manages the rewards program and issuance of points and the electronic services program (Credit Card App and Online Banking).
• Creates and mail letters for new accounts; completes returned credit card mail according to procedures.
• Completes monthly corporate credit card statement payments; mails annually credit card privacy notices.
• Scans and files credit card package and maintain the packages in storage room.
• Provides administrative support to the Chief Credit Officer and manages their calendar.
• Prepares and attends various meetings to record minutes and correspondence.  

Other Duties and Responsibilities:

• Collaborates and cultivates effective relationships with all business lines for excellent results obtains and maintains insight into needs and opportunities to ensure that customer expectations are exceeded; creates and promotes a positive and supportive work environment

• Assists with the development of department procedures, policies, and processes.
• Performs other duties and responsibilities as assigned
• Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistent represents the CTB Brand

Qualifications, Skills, and Abilities:

• Prior banking and consumer operations experience a plus!
• Some college experience a plus
• Prior working experience with FIS Clientlink helpful. 
• Good presentation, interpersonal relationship building and organizational skills are essential.
• Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc); FIS Horizon XE a plus!
• Ability to facilitate effective meetings and training sessions. 
• Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills.
• Excellent quality customer service and telephone skills with the ability to establish good business relationships to include a win-win solution. 
• Must be able to maintain positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand.
• Ability to produce accurate and organized work with minimum supervision.
• Ability to effectively handle and maintain confidential matters and information.
• Up to date understanding of industry trends and developments.
• Exceptional creativity with the ability to prioritize work to meet competing deadlines.
• Ability to work independently in a fast-paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represents the CTB Brand
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be mature, flexible, and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through challenging situations and find win-win solutions

Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding, results-driven, professional team. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees.  Our benefits package includes the following: