Employee Trust Administrator jobs in Pine Bluff, AR

Accepts retail banking transactions from customers, including deposits of cash and/or checks, check cashing, loan payments, money orders, cashiers checks, cash advances, etc. In the course of accepting these transactions, examines checks for proper endorsements, verifies legality of documents, and ensures positive identification of customers. Opens new accounts accurately and in compliance with bank policies and procedures. Performs other services for customers as needed.

Responsibilities/Duties

1. Accepts cash and check transaction deposits, cashes checks, takes loan payments, sells money orders and cashiers checks, and processes cash advances. During the course of processing these transactions, examines checks for proper endorsements, verifies legality of documents and makes positive identification of customers. Assists customers with running coin through coin counters and exchanging for credit. This duty is performed daily, about 40% of the time.

2. Records all transactions promptly, accurately and in compliance with bank procedures. This duty is performed daily, about 5% of the time.

3. Balances currency, coin, checks in cash drawers and assists with ATM balancing as applicable. This duty is performed daily, about 5% of the time.

4. Answers customer inquiries regarding interest rates, accounts, and products and services. Resolves customer issues with transaction discrepancies. This duty is performed daily, about 5% of the time.

5. Performs services for customers including address changes, issuance of debit cards, submission of debit card disputes, issuance of on-line banking sign-on credentials and helping with sign-on issues, ordering checks, and processing stop payments. This duty is performed daily, about 5% of the time.

6. Opens new accounts accurately and in compliance with bank policies and procedures.. This duty is performed daily, about 25% of the time.

7. Build relationships with customers and non-customers, offering products and services that are best suited for their needs. Make referrals to other departments such as new accounts, treasury management, loans, mortgage, insurance, trust and financial services. This duty is performed daily, about 5% of the time.

8. Participate in activities to generate new business including business calls and attending and/or working at special events. Represent the bank at community events and civic organizations. Maintain a working knowledge of all bank products and services. This duty is performed daily, about 10% of the time.

9. Perform any other related duties as required or assigned.

Required Qualifications
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience. Required experience must be in a retail branch banking environment.

Preferred Qualifications
Must provide excellent customer service consistent with Farmers Advantage Customer Service standards, both to internal and external customers. Must maintain confidentiality of customers and bank information at all times. Must stay abreast of banking regulations, bank policies and procedures affecting retail operations.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodation@MyFarmers.bank and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.