Energy Dispatch Supervisor supervises the operations and activities of an energy dispatch control room. Oversees the work of dispatchers and ensures compliance with company policies, practices, and procedures. Being an Energy Dispatch Supervisor requires at least an associate degree. Typically reports to a manager/head of unit. The Energy Dispatch Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Energy Dispatch Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Details :
The Job / What You'll Do :
Solari is seeking a Dispatch specialist who will be responsible for managing dispatch functions for crisis line services.
The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions including the dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners indicated by contract.
The Dispatch Specialist I is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate.
This Dispatch Specialist I promotes and maintains a business culture that is focused on Solari's core values of compassion, effort and ownership.
This is realized by demonstrating the following outcomes : safety, recovery and resiliency, engagement, efficiency, and service excellence.
Responsibilities :
Receives and dispatches teams / clinicians timely and effectively. Provides concise and accurate information to teams / clinicians;
maintains awareness of teams / clinician needs and safety. Manages tracking logs accurately and timely; creates reports when business needs dictate.
Documents all dispatch and related interactions in the electronic health record and tracking logs.
The Dispatch Specialist I is therefore responsible for all functions outlined in those job descriptions, listed below :
Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations;
operate within required timeframes.
Knowledge, Skills, Abilities :
and Ownership, which drives the company's success.
Education & Experience :
Working Conditions :
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands;
they must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.
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Who We Are & What We Offer :
Solari is an award-winning nonprofit that operates a 24 / 7 crisis line serving statewide in Arizona, Oklahoma and Colorado.
Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need.
Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical / Dental / Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w / free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws.
At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives.
All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
Last updated : 2024-06-19
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