Energy Representative, Sr. jobs in the United States

Energy Representative, Sr. is responsible for providing energy efficiency advice to customers. Develops, communicates, and monitors programs related to energy efficiency, sustainability, waste management, and environmental impact. Being an Energy Representative, Sr. develops and distributes educational material; evaluates and recommends alternatives to existing systems or processes. May require a bachelor's degree in area of specialty. Additionally, Energy Representative, Sr. typically reports to a manager or head of a unit/department. To be an Energy Representative, Sr. typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Sr. Customer Service Representative - Tampa, FL
  • Signode -Sr. Customer Service Representative
  • Tampa, FL FULL_TIME
  • Sr. Customer Service Representative - Tampa, FL

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a  materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$27

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.


    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 19 Days Ago

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Sr. Account Representative
  • Atmos Energy
  • Johnson, TN FULL_TIME
  • THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Manages the process to connect and serve new residential / commercial de...
  • 1 Month Ago

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Sr Account Representative - Account Manager
  • Atmos Energy
  • Murfreesboro, TN FULL_TIME
  • THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITIONPrimary Duties1. Manages the process to connect and serve new residential / commercial deve...
  • 1 Month Ago

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Energy Market Scheduler Sr
  • AEP Energy, Inc.
  • Columbus, OH FULL_TIME
  • Job Posting End Date 05-31-2024 Please note the job posting will close on the day before the posting end date. Job Summary This role focuses primarily on managing nominations across all natural gas pi...
  • 9 Days Ago

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Renewable Energy - Sr. Advisory Consultant
  • Hitachi Energy
  • Atlanta, GA FULL_TIME
  • Lead development of long-term energy and capacity price forecasts for Northeast (i.e. NYISO, ISO-NE) and the neighboring Canadian provinces and develop regional reports to support development of EMA's...
  • 27 Days Ago

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Sr. Communications Manager, Kohler Energy
  • Kohler Energy
  • Kohler, WI FULL_TIME
  • Work Mode: HybridLocation: Hybrid at Kohler Energy Opportunity As the Senior Communications Manager for Human Resources, you will ensure effective communication with our employees during times of chan...
  • 1 Day Ago

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Territory Sales Representative
  • AMS Retail Solutions
  • Woodbridge, VA
  • Job Description Job Description As a Territory Representative, representing Bosch Power Tools, you would be the first po...
  • 5/29/2024 12:00:00 AM

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Representative, Government Relations
  • Defenders of Wildlife
  • Washington, DC
  • DEFENDERS OF WILDLIFE POSITION DESCRIPTION JOB TITLE: Representative, Government Relations CLASSIFICATION: Professional ...
  • 5/29/2024 12:00:00 AM

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Area Representative
  • Fellowship of Christian Athletes
  • Martinsburg, WV
  • Job Description The Representative works with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA M...
  • 5/28/2024 12:00:00 AM

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Sales Representative
  • M E Z DISTRIBUTORS
  • Sterling, VA
  • Job Description Job Description Sterling Surgical Supply is a medical equipment service company located in Sterling, VA,...
  • 5/28/2024 12:00:00 AM

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Real Estate Sales Representative
  • CENTURY 21 Redwood Realty
  • Rockville, MD
  • Job Description A Real Estate Sales Representative is a real estate agent who meets with clients to help them with the p...
  • 5/26/2024 12:00:00 AM

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Brand Sales Representative
  • AMS Retail Solutions
  • Columbia, MD
  • Job Description Job Description Bosch Appliance factory account representative in an assigned territory and establishes ...
  • 5/26/2024 12:00:00 AM

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Real Estate Sales Representative
  • CENTURY 21 Redwood Realty
  • Ashburn, VA
  • Job Description A Real Estate Sales Representative is a real estate agent who meets with clients to help them with the p...
  • 5/26/2024 12:00:00 AM

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Outside Sales Representative
  • AmeriPro Roofing
  • McLean, VA
  • AmeriPro Roofing, one of the largest residential roofing contractors in the nation is immediately Hiring Outside Sales R...
  • 9/5/2023 12:00:00 AM

Income Estimation for Energy Representative, Sr. jobs
$89,878 to $125,092