Executive Casino Host jobs in West Orange, NJ

Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Additionally, Executive Casino Host typically reports to a manager or head of a unit/department. To be an Executive Casino Host typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Executive Casino Host
  • BetMGM LLC
  • Jersey, NJ FULL_TIME
  • Executive Casino Host
     
     
     
    About Us

    We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

    We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

    We were recognized as one of Glassdoor’s “Best Places to Work”.

    About the Role

    As an Executive Casino Host, you will drive casino profitability by developing strong long-term relationships with high-end customers and VIPs of our BetMGM brands, with the aim of extracting maximum value within their respective brands.  

    With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing. This will involve increase retention rates of our high-end customers and VIPs, applying sound judgement and decision making when managing customer reinvestment and develop potential new business into successful long-term growth.
     
    Responsibilities
    • Passionately maintain and establish relationships with current and potential guests to promote and sustain a high level of player recognition and service.
    • Engage with our players promoting BetMGM  in order to build customer loyalty and increase frequency of their visits
    • Responds to and addresses all guest requests, questions, and concerns in a timely manner
    • Own the guest experience in any situation by using problem solving skills to WOW the guest
    • Establish and maintain a comprehensive player database.  
    • Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs 
    • Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out of office hours when necessary. 
    • Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual. 
    • Create new business revenue by understanding, targeting and developing relationships with potential high value players  
    • Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms 
    • Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members  
    • Utilize daily reporting and analysis to assist with making sound business decisions 
    • Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales. 
    • Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively. 
    • Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy.  
    • Conducts themselves with the highest level of integrity and honesty 
    • Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders.  
    • Handles difficult customer interactions and situations in a calm, professional and reasonable manner.  
    • Tasked with filling special events, while also participating in offsite Casino Marketing events 
    Essential Functions
    • Must be able to stand or sit and operate computers and other technological devices for extended periods of time
    Qualifications  
    • Bachelor’s degree preferred in related field
    • Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.  
    • Relationship driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette. 
    • Detail oriented with effective time management skills and the ability to produce results while working under pressure. 
    • The ability to work independently, offer top tier customer service and identify customer trigger points 
    • Analytically curious with the ability to think outside the box to resolve issues quickly and effectively  
    • Excellent knowledge of gaming and the gaming industry 
    • Experience hosting customers within a Hospitality environment, preferably within a casino environment  
    • Multilingual  
    • The ability to travel and attend off property events as needed
     
    About Our Culture

    Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
    • Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
    • Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
    • Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
    • Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
    What We Offer

    As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

    Gaming Compliance

    Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.

    This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

    BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.

    If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
     
    Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

  • 1 Month Ago

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Client Services Executive - Media & Entertainment
  • Hispanic Technology Executive Council
  • Newark, NJ FULL_TIME
  • Why WWT? Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing ...
  • 29 Days Ago

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Travel Nurse RN - OR - $2,859 to $3,048 per week in Summit, NJ
  • Host Healthcare
  • Summit, NJ FULL_TIME
  • Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Operating Room in Summit, NJ.Why Choose Host Healthcare?Passionate and transparent t...
  • 20 Days Ago

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Travel Nurse RN - PCU - $2,190 to $2,369 per week in Summit, NJ
  • Host Healthcare
  • Summit, NJ FULL_TIME
  • Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - PCU in Summit, NJ.Why Choose Host Healthcare?Passionate and transparent team members...
  • 20 Days Ago

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Travel Nurse RN - Med/Surg - $2,190 to $2,369 per week in Summit, NJ
  • Host Healthcare
  • Summit, NJ FULL_TIME
  • Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Medical-Surgical in Summit, NJ.Why Choose Host Healthcare?Passionate and transparent...
  • 19 Days Ago

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Marketing Coordinator - Casino
  • BetMGM LLC
  • Jersey, NJ FULL_TIME
  • Marketing Coordinator, Casino Remote About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM...
  • 16 Days Ago

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0 Executive Casino Host jobs found in West Orange, NJ area

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Chief Executive Officer
  • Isaacson Miller
  • New York, NY
  • The Africa Center seeks an inspirational, trailblazing, and operational executive leader to serve as its next Chief Exec...
  • 4/28/2024 12:00:00 AM

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Chief Executive Officer
  • The Africa Center
  • New York, NY
  • Search for the Chief Executive Officer, The Africa CenterHarlem, New YorkThe Africa Center seeks an inspirational, trail...
  • 4/28/2024 12:00:00 AM

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Executive Assistant to Chief Executive Officer
  • GemHarvest Executive Recruiting
  • New York, NY
  • Executive/Personal Assistant to CEO & Office Manager Billion+ Independent Wealth Management Firm Midtown Manhattan, New ...
  • 4/28/2024 12:00:00 AM

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Executive Assistant to Chief Executive Officer
  • ApTask
  • Iselin, NJ
  • Company Description ApTask is a leading provider of next-generation Staffing and Workforce Solutions. We strongly suppor...
  • 4/28/2024 12:00:00 AM

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Sales Executive- Employee Benefits
  • AssuredPartners, Inc.
  • Cranford, NJ
  • Please note that the duties below can vary based on the workflow of your local office. Prospect: involves using our Sale...
  • 4/27/2024 12:00:00 AM

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Sales Executive- Employee Benefits
  • Assured Partners
  • Cranford, NJ
  • Overview Love what you do but not where you do it? As a Sales Executive at AssuredPartners, you will use your existing s...
  • 4/26/2024 12:00:00 AM

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Executive Assistant to Chief Executive Officer
  • Green Key Resources
  • New York, NY
  • Join a dynamic team as an Executive Assistant supporting the CEO, where you'll be at the heart of the organization's ope...
  • 4/26/2024 12:00:00 AM

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Executive Assistant to Chief Executive Officer
  • Marcum Search
  • New York, NY
  • Marcum Search LLC is supporting our client in finding a highly skilled Executive Assistant to become part of their dynam...
  • 4/25/2024 12:00:00 AM

West Orange is a suburban[22][23] township in central Essex County, New Jersey, United States. As of the 2010 United States Census, the township's population was 46,207, reflecting an increase of 1,264 (+2.8%) from the 44,943 counted in the 2000 Census, which had in turn increased by 5,840 (+14.9%) from the 39,103 counted in the 1990 Census.[24] According to the United States Census Bureau, the township had a total area of 12.171 square miles (31.522 km2), including 12.046 square miles (31.198 km2) of land and 0.125 square miles (0.324 km2) of water (1.03%). It is located approximately 5 miles...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Casino Host jobs
$60,757 to $121,724
West Orange, New Jersey area prices
were up 1.6% from a year ago

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