Field Auditor jobs in Laramie, WY

· Reports to the General Manager or Front Office Manager

· Answer incoming calls within three rings, assist with reservations, confirmations, room need requests and questions

· Explain hotel products, services and the requested information

· Sell, process, enter and confirm room reservations using selling techniques and strategies

· Maintain knowledge of current hotel events, activities, hours of operation, etc.

· Greet guests warmly and perform registration procedures

· Provide guests with appropriate room assignments, room keys, directions to the rooms, upsell when appropriate

· Verify payment including incidental costs

· Assist guests with issues and complaints with empathy and focus on satisfaction

· Use supervisory support when necessary

· Accurate accounting of cash bank assigned

· Post charges to guest accounts accurately

· Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting payments due.

· Perform other reasonable job duties as requested by supervisor

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person