Field Marketing Manager jobs in Savannah, GA

Join an exciting team of professionals nationally recognized as one of the best clubs in America by Boardroom Magazine and Forbes Travel Guide. As the Ford is recognized locally, regionally, and nationally for its outstanding golf course, amenities, facilities, and its exceptional staff, its roots reach back more than a century to 1917, when American industrialist Henry Ford first encountered the land.

Our team lives and breathes the mission of teamwork, continuous improvement, individual responsibility, sharing information, ideas and solutions, commitment to our organizational core values and pride in providing personal services to members and guests.

Job purpose

Responsible for food and beverage service for The Ford Field & River Club. Promotes the club’s dining facilities for member dining, private banquets, business and social meetings and other member related activities. Work with other departments to ensure that the guests’ expectations are exceeded. Assists in hiring, training and supervision of staff and applying relevant principles to assure that the wants and needs of club members and guests are consistently exceeded and the highest quality food and services are delivered.

Duties and responsibilities

• Directs pre-service line up.
• Takes reservations, greets, and seats members as needed.
• Performs table checks, inquiring about the overall dining experience.
• Is trained and proficient in recovery service when a member has a poor experience.
• Addresses member and guest complaints and advises Club House Manager and Assistant General Manager about corrective actions taken.
• Assures the cleanliness and safety of dining room areas, equipment, and fixtures. Reports deficiencies and maintenance concerns to proper personnel through the established procedures.
• As needed, check’s function sheets against actual room set-up; oversees personnel scheduling for special functions and supervision of service personnel within budgetary means.
• Develops interesting ways of promoting club functions in the dining room, lounges, and other areas of the club.
• Ensures the security of valuables (club’s, guests’, and members’ property) always.
• Assumes responsibility of manager on duty (MOD) alongside the Clubhouse Manager.
• Inspects to ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met.
• Assist the Clubhouse Manager in providing effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Assist in the recruiting and hiring of new food and beverage staff.
• Assists in recruitment, training, supervision, review and, where applicable, corrective and disciplinary action of food and beverage staff.
• Assist Club House Manager for proper cash and charge procedures, guest check analysis, tip reports, ticket controls and daily sales reports and analysis, including timely submission of each.
• Provides courteous, obliging, and attentive service to all members and guests.
• Is familiar with club information, such as: facility layout at all locations to include emergency procedures; the organizational chart; key personnel and members.
• Assures a high standard of appearance, hospitality and service in personnel and cleanliness of dining rooms.
• Completes other tasks and related duties as assigned by the Assistant General Manager and Clubhouse Manager.
• Ensures that all members, guests, and co-workers are treated in a friendly and respectful manner in accordance with the standards of excellence of The Ford Field & River Club.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Qualifications and Experience

• A Bachelor’s Degree in Hospitality, Culinary Arts, or related field is desirable.
• A minimum of four years of related experience with supervisory experience. Experience in a luxury residential community or similar position in a fine dining or private club environment is preferred.
• Food safety and Alcoholic beverage certifications.
• Must be computer literate; experience with Club Essential is a plus.
• Must be able to lead by example in performance, appearance, and communication.
• Must be very personable and enjoy being with Members and staff alike.
• Must be able to effectively direct, coach, and motivate personnel; must be extremely fair, courteous, patient, and tactful.
• Must have a valid driver’s license and clean driving record to drive club vehicles.
• Must be able to work a schedule which includes evenings, weekends, and holidays.
• Knowledge of and ability to perform required role during emergency situations.

Working conditions

Predominantly working inside but occasionally working outside; regular evening and weekend work required including, specifically, all holidays.

Physical requirements

The employee is required to regularly stand, sit, and walk, occasionally stooping, bending, pushing, and pulling. The employee may lift to 25 pounds occasionally. Vision must be correctable to read and write. Hearing must be sufficient to understand conversation on the telephone in a noisy environment. Must have hand usage to complete forms, use keyboard and mouse, and other office equipment. Regular setup of events includes some moving of tables/chairs, lifting coolers with ice, cases of wine and beer.

Direct reports

Waitstaff, Bartenders and Hosts