Field Operations Manager jobs in Milwaukee, WI

Operations Manager (Field Superintendent)

The Operation Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials, and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.

We're looking for honest individuals full of integrity! Sound like you? Keep reading!

Just like we strive to maintain long-term relationships with our customers, Reliable is committed to maintaining long-term relationships with our team members. We provide a career path and numerous opportunities to help you grow, become stronger financially and excel in your personal life. With our culture of safety, family, and training, we also recognize the importance of taking care of our team because the team is what makes the company. Every career path is different. At Reliable, we provide flexibility that inspires personal and professional growth, along with a structured framework to ensure a successful outcome.

Job Type: Full-Time Exempt

Benefits:

• Medical, dental, vision, and & life insurance
• 401K savings plan
• Free EAP
• 64 hours of time off for holidays plus vacation
• Company vehicle
• Company Phone
• Bonus and incentive programs for qualified positions
• Employee appreciation events
• Management and skills training
• The opportunity to make a difference in every position

Essential Functions & Responsibilities:

• Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
• To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
• Work with the management team to map out the seasonal work schedules. Develop, communicate, and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment, and materials in a timely fashion.
• Perform inspections of equipment and vehicles to see that all is being maintained properly.
• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate pro-actively and work in concert with the Client Management team to resolve client concerns when applicable.
• Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs, succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
• Train employees on all aspects of the job (safety, quality, efficiency, equipment).
• Deliver on the following KPI’s:
  • Quality Control Audits, 90% or better.
  • Safety Inspections, 100% complete, 90% passing, or better.
  • Contract Renewal 95% or better.
  • Quality jobs completed on time within the budgeted hours.
  • Customer Surveys demonstrate favorable remarks.
  • Equipment Inspections show that the maintenance program is followed.
  • Crews working safely and efficiently in accordance with Company standards.
  • Crew leaders working at a high level with an emphasis on accountability.
  • Critical field best practices are understood by all team members and followed on a consistent basis.
  • Employees are being developed in accordance with the appropriate HR processes.
  • Aspire best practices are followed in the area of time tracking, purchase orders, and scheduling.

Minimum Qualifications:

• Must be 18 years of age or older.
• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
• Exceptional problem-solving skills.
• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members, and clients both verbally and written.
• Must be able to maintain confidentiality and trust when dealing with difficult, sensitive, and confidential issues.
• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word, and Excel. Experience with Aspire a plus.
• Travel required between client worksites, as well as other operational sites. Occasional travel to facilitate training may also be required.

Education & Experience

• High School degree required. Associates or Bachelor’s Degree desirable.
• 2-4 years of experience as a supervisor/manager with proven ability to train, nurture, and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.

Pre-Screen

• Upon offer, employees may be required to subject and pass a pre-employment drug screen, background and/or MVR check.

License & Certifications:

• Driver's License Required.

Physical Requirements:

• RARE (less than 10%): Climbing poles, color vision.
• OCCASIONAL (up to 33%): Sitting, kneeling, crawling, climbing ladders, balancing, lifting up to 50 lbs.
• FREQUENT (up to 66%): Stooping, squatting, sense of touch, climbing on/off the truck, gripping, reaching, range of motion, lifting, carrying, pushing, pulling, climbing stairs, lifting over 10 lbs to 50 lbs.
• CONTINUOUS (up to 100%): Standing, walking, body wishing, manual dexterity, speaking clearly, seeing distant, seeing, reading, hearing - speech range, lifting up to 10 lbs.

Safety

Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must have sufficient eyesight to judge distance/coordination of equipment and tools, be able to maintain attention and concentration for extended periods of time, be able to withstand exposure to all kinds of weather while completing work assignments, be able to wear personal protective equipment as necessary, be able to enter and exit a vehicle numerous times a day, have the endurance necessary to traverse various terrain, be capable of performing job duties throughout a standard 8- or 10-hour day, be able to communicate with others, read, write, and comprehend written/verbal job instructions and information, and communicate and handle conflict professionally.

• Works around hazardous equipment with moving mechanical parts.
• Works outside in all weather conditions, including cold, heat, temperature swings.
• Works around excessive noise from machines, requiring hearing protection.
• Works in corridors with uneven terrain.
• May be exposed to nature, i.e. irritating plants and biting or stinging insects.
• May be exposed to fumes/odors, dust/mites, chemical, and/or waste hazards.
• May be exposed to dogs and other animals.
• Work may be performed at varying heights above the ground.

About Us:

Since 1983, Reliable Property Services has been delivering high-quality, consistent property maintenance to clients throughout the upper Midwest. During that time, we’ve established ourselves as a leader in snow and ice management and lawn and landscape management—from a single church to multi-location retail companies. We’ve maintained this reputation by partnering with each of our clients to determine how we can best serve them and assessing our performance throughout every contract. We have consistently grown, thanks to our commitment to creating and sustaining an On-spec customer experience that is unique in the property maintenance services industry.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

Equal Employment Opportunity/Affirmative Action Employer