Field Operations Manager jobs in Norwalk, CT

Responsible for providing direction and support to designated staff within outside plant maintenance. Maintain product integrity and oversee engineering initiatives. Coordinate and collaborate with Construction, Dispatch, Warehouse, Technical Operations and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, deployment of new products, assisting with capital projects and the hiring, training, development, and performance management of staff. This position requires 50% travel.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards.

Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment.

Evaluate and consult with managers regarding construction projects, capital budget items and equipment requirements.

Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.

Maintains good relations with local utilities, vendors, contractors and government agencies.

Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget.

Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance.

Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.

Establish positive employee relations through effective communication and ongoing support.

Adhere to industry specific local, state, and federal regulations, as applicable.

Know, understand and follow company policy.

Perform other duties as requested by manager.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to provide coaching and counseling when necessary
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Knowledge of company products and services
Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory
Demonstrated leadership qualities with proven ability to provide effective, results oriented direction
Ability to maintain confidentiality
Knowledge of Microsoft Office
Valid driver's license with satisfactory driving record within Company required standards

Required Education
Bachelor's degree in engineering or related field, or equivalent experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years
1 year Project Management work experience preferred
2 years of related supervisory experience preferred
5 years of Engineering experience preferred
HFC and Networking experience preferred.

PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years
Project Management work experience - 1
Engineering experience - 5
HFC and Networking experience
Management or leadership experience - 2

WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
50% Travel Required

PHYSICAL AND MENTAL REQUIREMENT

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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