Field Service Coordinator jobs in Great Falls, MT

Job Title: HVAC Service Coordinator

Company: Comfort Systems USA Temp Right Service

Location: Kalispell, MT

Job Type: Full-time

About Us: Comfort Systems USA Temp Right Service is western Montana's leading provider of heating, ventilation, and air conditioning (HVAC) service and solutions, dedicated to delivering top-notch service to our customers. We pride ourselves on our four core values; customer centric focus, doing the right thing, genuine care for the team and achieving premier performance. 

Job Overview: We are seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our HVAC service team. Your primary responsibilities will include coordinating service requests, dispatching technicians, and maintaining excellent communication with customers to ensure their needs are met promptly.

Responsibilities:

1. Service Request Management:
   • Receive and process service requests from customers via phone, email, or online platforms.
   • Gather necessary information from customers to understand the nature of the service required.
2. Technician Coordination:
   • Coordinate and dispatch HVAC technicians to residential and commercial service locations based on expertise and geographical proximity.
   • Ensure technicians are equipped with the necessary tools and information for each service call.
3. Schedule Management:
   • Plan and organize technician schedules to maximize efficiency and minimize travel time.
   • Monitor and adjust schedules in real-time to accommodate urgent service requests or changes.
4. Communication:
   • Maintain clear and open communication with customers, providing updates on service appointments and any potential delays.
   • Act as a liaison between customers and technicians to address any concerns or questions.
5. Documentation and Record Keeping:
   • Maintain accurate records of service requests, dispatch activities, and technician assignments.
   • Generate reports on service performance, response times, and customer satisfaction.

Qualifications:

• Previous experience in a similar role within a service industry.
• Previous experience in operations or logistics management. 
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Familiarity with HVAC terminology and services is an advantage.
• Proficient in using scheduling and dispatching software.

Benefits:

• Competitive compensation with merit based increases
• Medical, Dental and Vision (zero cost medical plan offered)
• 401k with company match
• No cost HSA contributions
• Opportunities for professional development
• Employee discounts on HVAC services

If you are a proactive and detail-oriented individual with a passion for customer service in the HVAC industry, we invite you to apply for the Service Coordinator position at Comfort Systems USA Temp Right Service. Join our team and contribute to the success of a dynamic and growing HVAC service provider.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.