Field Service Representative jobs in Grace City, ND

The DCT Lead will work in the data center onsite. Typical duties include:

• Standard DCT duties:
  • Work in customer’s Data center, providing 24x7 technical support in shifts
  • Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff
  • Regular physical / visual inspection of IT Server/Network equipment
  • Troubleshoot, diagnose, and repair issues with hard drives, DIMMs, CPUs, and motherboards.
  • Replace faulty components and ensure that all equipment is running smoothly.
  • Work closely with other members of the data center team to ensure that all equipment is properly maintained and repaired.
  • Monitor and maintain data center equipment, including server racks, power distribution units, and cooling systems.
  • Utilize monitoring software to track the performance of data center equipment and identify potential issues.
  • Maintain accurate records of all repairs and maintenance activities.
  •  Provide onsite support during planned/unplanned power down / up events.
  • Ensure compliance with all relevant regulations and standards related to data center operations.
  • Potential: Working with OEM vendors on Servers installed with Direct Chip Cold Plate Liquid Cooling (Training will be provided)
  • Potential: Working with OEM vendors on Servers installed in Immersion Liquid Cooling tanks.

• Lead role:

• Maintain staff coherence and morale by training, monitoring, and resolving problems quickly.
• Maintain and strengthen working relations with all groups within and out of the IC.
• Supervise Datacenter technicians to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Ensure Quality requirements are met, ensure DCTs are properly trained and supervised
• Ensure HSE compliance onsite
• Report directly to the overall PM and Director of services
• Maintain the Shift Rota

• Experience in leading teams
• preferred: HSE supervisory certification
• Knowledge of L1-L7 network architecture, TCP/IP, Switching, Routing, and Optical communication technology.
• A and CCNA certifications; and/or training from applicable hardware and software manufacturers will be an asset.
• Good understanding of  power and airflow systems will be an asset.
• Bachelor’s degree in Telecommunication, EE, Computer Science, or other related fields.
• 2-3 years of experience in a data center environment, with a focus on break-fix and hardware repair.
• Strong knowledge of hard drives, DIMMs, CPUs, and motherboards.
• Familiarity with server racks, power distribution units, and cooling systems.
• Ability to troubleshoot and diagnose issues with data center equipment across multiply ISO/OSI layers
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of relevant regulations and standards related to data center operations.
• Excellent communication and interpersonal skills.
• Must have a business level proficiency in English.
• Good communication skills and a willingness to learn new server technologies are key requirements for this role. The candidate should also have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair. 
• Having experience in direct-on chip cooling and immersion cooling on IT rack is an advantage

If you are a motivated individual who is passionate about break-fix and hardware repair in a data center environment, and enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Data Center Technician - Break-Fix.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.