Field Service Supervisor jobs in Bridgeport, CT

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Associate Director for Clinical Oversight, the PRS Intervention Supervisor will provide clinical supervision to intensive case management staff. The PRS Intervention Supervisor will ensure quality service provision and coordination of services to unaccompanied children released from federal custody. S/he ensure clinical oversight and support to staff to ensure the implementation of high-quality intensive intervention case management services.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties:

• Perform ongoing supervision of intensive case management activities. Ensuring staff are providing services in compliance with LIRS and ORR policies and procedures for intensive case management.
• Submit detailed and thorough documentation in compliance with LIRS policies and procedures.
• Utilize social work best practices for thorough assessments of child's progress and services provided.
• Participate in ongoing supervision and conduct clinical supervision of assigned Case Managers.
• Inform supervisor about trends, challenges, and successes in working with the population.
• Provides support and clinical consultation for difficult cases with case management staff and provides direction to ensure compliance with program requirements.
• Travel by car or public transportation within an assigned region or, in emergent circumstances, occasionally outside that assigned region.
• Oversee quality documentation submission by staff, in compliance with LIRS policies and procedures.
• Participate in LIRS trainings on cultural competence, service provision, and LIRS policies and procedures.
• Other duties as assigned.

Education/Experience:

• Master's degree in social work, psychology or other relevant behavioral science in which clinical experience is a program requirement, plus at least five years of postgraduate direct service experience.
• Certification in CBT required, Trauma focused CBT preferred.
• LCSW, LCPC, or equivalent independent clinical licensure required
• At least three years of experience providing administrative supervision and clinical supervision to case managers.
• Experience working with diverse client populations, particularly immigrants and refugees
• Licensed to provide clinical supervision.
• Strong analytical and problem-solving skills.

Special Position Requirements:

• Must be willing and able to clear a criminal background check for the past 7 years.
• Must be willing and able to request and clear Child Abuse and Neglect background check in all states lived within previous 5 years, updated as required.
• Must obtain a negative TB Test yearly.
• Must be willing and able to obtain FBI fingerprint check every 5 years.
• Spanish language fluency required.
• Must have valid driver's license and MVA check free of major infractions for the last 7 years.
• Ability to travel to home visits and other service agencies to serve the client, either by own vehicle or by public transportation (train, plane, etc.).
• Availability of a vehicle that meeting safety and mechanical requirements for travel within an assigned radius.
• Up to 50% travel required.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.