Field Support Specialist jobs in Denver, CO

Position Overview:

Working closely with your district-level leadership team and training department, you’ll help ensure the success of our newest Design Consultants (DCs) by using your superior coaching acumen to assist our new DCs in solidifying and applying the knowledge of our products, processes, and resources they acquired during training. You’ll also support our veteran DCs with their on-going development via ride-alongs and sharing your expertise in team meetings. Your continued growth as a coach and mentor is supported through collaborative development opportunities, and we provide all the tools necessary for your own success as well.

What you'll do

• Provide support to new DCs on ride-alongs 5 days a week for first 3- 4 weeks of selling, and subsequently provide feedback/coaching to the DC that is specific and actionable
• Support new DCs success by reviewing training items and by coaching to opportunities that arise on appointments
• Assist new DCs with reviewing of client invoices to catch potential errors before order goes into production
• Verify accuracy of window measurements while on ride-alongs
• Provide the DSM with accurate, substantive, and timely written & verbal feedback including issues being seen in the field

• Help instill good habits in new DCs that will lead to their success: time management, following processes, responding in a timely manner to all email inquiries from Corporate Office, DSM and Customer Care
• Improve sales error occurrence and first time installation rates by researching and understanding causes of DC errors, coaching DCs, and providing feedback in team meetings
• Partner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services Department
• Present product related updates in team meetings as required by Training Department
• Help coordinate installer ride-alongs with new hires during training
• Live our Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our Customers

Who you are

• Well defined relationship-based service skills, with demonstrated customer service orientation
• Strong ability to manage competing priorities in a timely manner, and multi-task within a fast-paced and dynamic environment
• Ability to learn quickly and be resourceful
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Excellent interpersonal and communication skills
• Ability to work independently, but also engage successfully in a team
• Well organized with attention to detail and consistent follow through

• High school degree or equivalent is required.
• Proficiency with Microsoft Windows based platforms such as Word and Outlook
• Reliable transportation, a valid driver’s license and proof of insurance
• Ability to both travel overnight and commute back and forth each day; approved travel related expenses are paid for by the company and we offer a per diem when overnight stay is required.
• Can lift & carry up to 20 pounds
• 2 year college degree is preferred in a related discipline preferred
• 2 years of facilitate training experience preferred
• 3-5 years of retail or in home sales support experience preferred
• Experience within window treatment industry preferred

What's in it for you?

• Annual base salary range: $65K- $75K
• You’ll receive 4 weeks of world class training and be provided with state of the art tools, including a laptop, smartphone, product samples, and other resources necessary for you to support DCs
• Mileage Reimbursement
• In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
• Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
• Enjoy working in the field vs behind a desk, where your days are primarily spent accompanying new Design Consultants on their appointments to help ensure their success!

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

The deadline to apply for this position is September 16, 2024.