Financial Aid Counselor - Higher Ed. jobs in Wilson, NC

Scholarships and Student Aid - 543000

Student Services

04/26/2024

05/01/2024

Temporary Staff (SHRA)

Financial Aid Counselor

20063779

S023075

Part-Time Temporary

35

Monday – Friday; 9 am – 4:30 pm

North Carolina, US

$20.00 per hour

05/13/2024

4 months or less

The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals. In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national).

The Office of Scholarships and Student Aid is looking to hire temporary support in the Counseling Unit. The position provides in-person support at the front desk of the Office of Scholarships and Student Aid. The position will assist students and families with the financial aid application process; Apply federal and state administrative rules and institutional guidelines to family/student financial circumstances; Communicate with other departments such as Student Accounts or the University Registrar concerning billing or student registration information. This position will offer suggestions for improvement of in-person services, and will recommend when specific messaging is needed based on interactions with students and campus partners.

Candidate must have excellent oral and written communication skills. Experience delivering high-quality service in a high volume, fast-paced office environment and interpreting and explaining program policy and procedures, preferably in the field of financial aid or student services at a college or university setting. Must be able to manage multiple, ongoing priorities; work independently as well as in a team environment and in a professional manner.
The selected candidate must also have past professional experience demonstrating superior interpersonal skills, attention to detail, organizational skills, and experience preparing and delivering presentations before an audience. Must possess ability to research individual issues and adjust processes to address special individual concerns while maintaining a calm, pleasant, and helpful disposition in an intense public relations function.

Experience working with PeopleSoft is preferred.