Floor Operations Manager jobs in Binghamton, NY

The Ithaca Beer Company is currently seeking to fill a Floor Manager position. We are a farm-to-table restaurant featuring chef-inspired dishes sourced from regional purveyors and growers as well as from our on-site farm at the brewery. Our menu is designed to highlight Ithaca Beer's national award-winning crafted ales. We are a high-volume restaurant with a focus on service in a casual environment.  

Our ideal candidate has both the ability and desire to drive superior guest service, is accountable and adaptable, has a strong attention to detail and a passion for quality beer and food. If hosting a dinner party where everyone leaves feeling like they just ate at their family home is your idea of a good time, then you are who we are looking for.  

Typical duties

• Enhance guest experience both directly and indirectly.
• Handle general oversight and direction of team members including scheduling.
• Assist in the training of new staff and continued training of existing staff according to Ithaca Beer Co. standards.
• Identify and implement efficiencies that will have positive impacts on guests, staff, and/or the overall business. 
• Enforce policies consistently and fairly, with sound judgment and discretion.
• Maintain balance between staff needed to uphold our service standards and the minimum staff needed to keep the tip pool at a level that promotes staff retention. 
• Opening and closing responsibilities.
• Other duties as assigned by management.

Experience

• 2 years’ experience in a management position within a restaurant, tasting room or event center.
• Cash handling and daily reconciliation
• Familiarity with POS systems including programing and basic level troubleshooting. Prior knowledge of Arryved is a plus.
• Basic understanding of Microsoft Office programs including Excel, Word, and Outlook.
• Be able to lift 50lbs and able to stand for long periods of time.