Floor Operations Manager jobs in Vermont

About Black Flannel Brewing Company

Black Flannel is a one-of-a-kind brewery, brewpub & distillery in Essex.

With 1 Advanced Cicerone® and 4 Certified Cicerone®’s plus multiple Beer Judges on staff, Black Flannel Brewing and Distilling Companies have a strong commitment to quality. Beer, Spirits, Food, Cocktails, Service - anything we offer to our guests will be a carefully considered and crafted experience.

A good example of our commitment to quality is our BEER quality testing and sensory evaluation program. From grain to glass, Black Flannel and our supply partners run ingredients and finished beer through a series of over 100 quality checkpoints to ensure our guests have the best experience while enjoying our beer. This includes a sensory evaluation program (called the “Flannel Panel”) which consists of a group of loyal and happy tasters, ranging from industry professionals, to certified beer judges, to typical consumers. This panel is tasked with the job of ensuring the beer in the glass represents the level of quality we are (and will become more) well known for in Vermont.

SPIRITS. Black Flannel Distilling Company is the only distillery in the state of Vermont that is within the same physical footprint as a sister brewing company. This provides very unique opportunities for collaboration and achieving the best quality fermentations, leading to top quality, clean, smooth, and highly creative products. This quality carries through to our craft cocktail program. Most of our craft cocktails will be made with 100% Black Flannel brewed or distilled products.

The simple fact that Black Flannel Distilling Co. ferments and distills everything on-site sets us apart from a vast majority of other spirit manufacturers in Vermont and beyond. Most buy their distilled products in bulk and barrel age, infuse botanicals, back sweeten, or finish in some other way before bottling and adding their branding to the finished bottle. There is nothing wrong with this approach. We simply believe that the ability to control the quality - fruit, vegetable, or grain to glass - makes for a more interesting and superior result.

Our BREWPUB is a full service restaurant where our team of talented chefs prepare unique dishes right before your eyes. Our menu is specifically designed to pair optimally with our beer, spirits, and craft cocktails to bring you a one of a kind experience not available anywhere else in Vermont. Our service team are passionate about beer and delivering a fun and enjoyable dining experience for our valued guests.

Floor Manager

Duties:

- Oversee the daily operations of the front of house staff, including servers, bartenders, and hosts/hostesses.
- Ensure excellent customer service and guest satisfaction by training and coaching staff on service standards.
- Manage reservations and seating arrangements to optimize table turnover and maximize revenue.
- Collaborate with the kitchen and catering teams to ensure smooth flow of food and beverage service.
- Monitor inventory levels and place orders for supplies as needed.
- Handle customer complaints or issues in a professional and timely manner.
- Maintain a clean and organized front of house area, including dining rooms, bar area, and restrooms.
- Assist with event planning and coordination for banquets or special functions.

Requirements:

- Previous experience in a similar role within the hospitality industry, preferably in a high volume restaurant, hotel or catering setting.
- Strong knowledge of food production, bartending, and front of house operations.
- Excellent communication and leadership skills to effectively manage a team.
- Excellent communication skills with valued guests and regular patrons.
- Ability to multitask and work well under pressure in a fast-paced environment.
- Attention to detail to ensure high-quality service standards are met.
- Flexibility to work evenings, weekends, and holidays as required.

We offer competitive compensation based on experience.

If you are passionate about providing exceptional customer service and have the skills to lead a team in a dynamic environment, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Evening shift

Work Location: In person