Job Description Summary
The position is responsible for managing service level situations by providing advanced, reliable, timely and accurate information concerning customer contact flow, impacts and work-states. This includes developing accurate, effective, and efficient forecasts and schedules to ensure resource optimization. Works closely with WFM Specialist(s) and leadership to determine customer needs and present proactive feedback on how to better align the business.
Scheduling and Forecasting
Develop short term forecast for FTE requirement per line of business to optimize the use of available resources. This includes identifying the schedules and shift patterns which meet operational requirements
Analytics
Internal Process
KNOWLEDGE
SKILLS
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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0 Forecast Planner jobs found in Louisville, KY area