Forensic Analyst jobs in Gates Mills, OH

Job description
We're looking for friendly and reliable individuals to join our team as Remote Chat Representatives. Your main role will be to assist customers through online chat, helping them with inquiries, troubleshooting, and providing support. If you enjoy helping people and are comfortable communicating through chat, we'd love to have you on our team!

Responsibilities

*Engage with customers via online chat in a courteous and professional manner.

*Provide prompt and accurate responses to customer inquiries and issues.

*Assist customers with product information, order status, and troubleshooting.

*Resolve customer complaints and escalate issues as needed to ensure customer satisfaction.

*Maintain detailed records of customer interactions and transactions.

*Collaborate with team members to identify and implement solutions for common customer issues.

*Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

*Adhere to established chat etiquette and quality standards.

Requirements

*Excellent written communication skills.

*Ability to multitask and type quickly and accurately.

*Strong problem-solving skills and the ability to think on your feet.

*Comfortable using chat and messaging platforms.

*Reliable internet connection and a quiet workspace conducive to remote work.

If you are interested in joining our team as a Chat Representative, please submit your resume. We look forward to hearing from you!