Fraud Detection Associate monitors account activity to detect possible customer fraud. Performs analysis to identify possible front-end and/or back-end fraud. Being a Fraud Detection Associate identifies areas for increased security procedures and reports to fraud prevention associates. May contact customers to verify or explain unusual account activity. Additionally, Fraud Detection Associate requires a high school diploma. Typically reports to a supervisor or manager. The Fraud Detection Associate possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Why Phoenix Federal Credit Union?
We're not a typical financial institution we're better. We're an innovative, fun-loving, highly-engaged group of professionals that are committed to our company and the communities we do business in. We love to recognize and celebrate each other.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
The Fraud Risk Analyst is responsible for reviewing and analyzing fraud alerts to mitigate fraud losses to Phoenix Federal Credit Union. The individual must be able to identify fraud patterns affecting cardholder accounts and recommend changes to our neural network strategies. General supervision is received from the Supervisor, Fraud Detection.
Responsibilities
Do you see yourself doing this?
Reviews customer accounts for the prevention and detection of possible Fraud.
Responsible for more involved research and analysis of account activity to assess levels of risk and fraud.
May perform back office functions related to research and resolution of fraudulent activity and service support.
Assess the level of risk and makes decisions which directly impact the customer experience and risk to Phoenix Federal Credit Union.
Responsible for utilizing case management system or processes to manage individual case load, document and archive assigned cases from case origination through resolution, and accurately articulate the circumstances and events of the investigation.
Provide phone support to branches, call center and members on fraud related matters.
Assist with updating departmental procedures.
Qualifications
What makes you a great fit?
You'll be a great fit if in addition to the completion of a Bachelor's degree (preferred), 2 years of experience in the fraud or an equivalent three years of combination training & experience, and you have;
Good knowledge of regulations relating to fraudulent activities and schemes
Previous financial institution or credit union experience preferred
Ability to think critically and use good, sound judgment in decision making
Ability to multi-task and proven track record of working independently
Ability to adapt quickly to changes in the environment
Ability to effectively operate a variety of office equipment such as fax, copier and personal computer
When you're happy, we're happy!
As a thank you for joining our team, you'll benefit from:
Competitive medical, dental, and free vision benefits
Competitive compensation plan
Contributions towards gym memberships
Generous PTO and banking holidays off
Still not convinced?
We're on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.
0 Fraud Detection Associate jobs found in Orem, UT area