Fraud Detection Supervisor jobs in Stamford, CT

Job Description:

Role Summary/Purpose:

This position plays a key role in managing the fraud and loss mitigation capabilities for the Consumer Bank portfolio. This position is accountable for driving fraud strategy development & changes for the Consumer bank. This includes identifying solutions that increase fraud detection, mitigate losses, and optimize fraud alerts in account authentication and transactional behavior processes. In addition, the candidate will maintain a process of fraud instance evaluation and work with a team to launch new products and services in a protected and controlled fashion for the Consumer Bank. Accountability within the role also includes strategy planning, development, and implementation of Credit initiatives for new account acquisition, customer authentication, money movement capabilities and account management that maintain a balance between risk and reward in support of the Consumer Bank portfolio.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Develop strategic recommendations on fraud detection/mitigation/alert optimization solutions and enhancements for bank.

• Drive search for and evaluation of recommended solutions - providing related Strategy impact assessment and SME input into final decision.

• Analyze and interpret transactional and customer pattern data for behaviors indicative of fraud activity.

• Formulate and implement robust fraud prevention strategies that will enable us to detect fraud early in the lifecycle which will mitigate risks and protect the organization.

• Leverage fraud detection tools, machine learning, and other technologies to enhance detection capabilities and stay ahead of emerging threats.

• Work closely with cross-functional teams, including risk management, cybersecurity, and operations, vendors to align fraud prevention efforts with broader organizational goals.

• Support Fraud Operations and support the production of consistent performance in working fraud alerts.

• Develop and implement effective responses to detected fraudulent activities, coordinating with relevant teams for resolution.

• Regularly monitor key performance indicators, generate reports, and provide insights on fraud trends and risks to stakeholders.

• Stay informed about industry trends, best practices, and emerging technologies to continuously enhance fraud prevention strategies.

• Develop and lead fraud vendor services, optimize deliverables, set, and manage budget and expense to ensure best outcome for the business.

• Prepare and deliver Executive and Senior Management presentations to share results, drive new Strategy buy-in and facilitate informed decisions.

• Serve as leader for Consumer Bank Credit and Fraud as needed.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• BA/BS Degree in related field required and 5 years in a financial services position with experience in bank fraud and/or AML/ Operations

• Demonstrated expertise in financial crimes, regulatory compliance, payment association and other related governing rules/guidelines including ID Theft Red Flags, Vulnerable Americans, KYC/CIP/EDD/Patriot Act, Reg. CC, NACHA, UCC, FCRA and other related governing rules/guidelines.

• 5 years Fraud Strategy Experience

• 2 year Fraud and/or AML Investigative Experience

• Strong analytical skills with demonstrable skills in data analysis and interpretation

• Familiarity with industry fraud detection tools, machine learning, and statistical modeling

• Expertise in customer behaviors patterns surrounding fraud

Desired Characteristics:

• MBA or other advanced degree in related field

• Expertise with consumer banking laws and regulations

• Ability to adapt strategies to changing fraud landscapes

• Detail-oriented self starter capable of managing multiple priorities

• Large project management experience in banking or financial services

• Excellent communication and collaboration skills

• Strong self manager, highly self motivated

• Advanced computer skills (Excel, Word, PowerPoint, Outlook)

• Certified Fraud Examiner (CFE)

• Certified Anti Money Laundering Specialist (CAMS)

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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