Fraud Investigation Manager jobs in San Antonio, TX

About Conduent:

Job Description:

• 
  Communicating to customers/clients about any questions concerning, researching, investigating, and analyzing issues related to their account
• Identifies and mitigates risk exposure to the project profits that include fraud prevention and detection.
• Focuses on the prevention and recovery of fraudulent losses.
• Coordinates fraud prevention strategies.
• Provides ongoing analysis of case files and fraud detection systems to determine emerging trends.
• Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Always maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers and colleagues through various channels (email and phone).
• Contacting, acknowledging, and resolving customer complaints and difficult situations.
• Data Entry (Keeping records of customer interactions, transactions, comments, and complaints).
• Providing support to other positions/operations in cases of heavy workloads or absences.
• Ensure customer satisfaction and provide professional customer support.
• Complies with all policies and standards.

• 
  Full Time Employment
• This position is full-time (40 hours/week) Sunday- Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours.
• Hourly Rate of $20.50 starting on day one
• Paid Training
• Career Growth Opportunities
• Great Work Environment
• Full Benefit Options
• Vacation, Sick Time, and Holiday Pay
• Medical, Dental, Vision, Life Insurance, and additional benefits
• 401K

• 
  The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong commitment and work ethic.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of Conduent new hire paid training program.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
• Love helping people and guiding them to the best solution for their issue.
• Are excited by innovative technology.
• Provide calm conflict resolution and problem solving for frustrated customers.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

• 
  Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• 1-3 years Customer Service and/or banking experience.

• 1-3 years in Fraud banking industry, clearing house payment investigations, chargebacks, or lending.
• Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
• Must be able to successfully pass a criminal background check, credit check and security clearance
• Must comply with camera requirements when attending meetings and training.

• 
  1 years of previous Fraud Investigation experience is a plus

Closing: