Fraud Investigation Officer jobs in Sterling Heights, MI

Description

Responsible for safeguarding the company against fraudulent activities related to online transactions. This entails conducting thorough checks on orders, managing fraud prevention tools and platforms, and collaborating with relevant departments to ensure a secure and seamless shopping experience for customers. 

Job Responsibilities: 

• Conduct thorough fraud checks on orders to identify and prevent fraudulent activities. 
• Work with our digital fraud prevention services. 
• Provide support for legal matters, including assisting with court proceedings when necessary. 
• Perform any other tasks as needed to support fraud prevention efforts and overall ecommerce operations. 

Supervisory Responsibilities: 

This position does not have supervisory responsibilities.  

Work Environment:

This job operates in an office environment, utilizing standard office equipment such as computers, phones, and fraud prevention software.  

Physical Demands:

The employee may be required to sit for extended periods and perform tasks on the computer. Occasional standing, walking, lifting, and bending may be necessary. 

Requirements

• High School Diploma or general education degree (GED). 
• Moderate proficiency in computer operations, encompassing efficient typing skills and adept navigation of operating systems. 
• The ability to work some irregular hours, when needed. Ecommerce can be unpredictable including weekends, holidays, and off-hour availability is required for this position. 
• Strong analytical skills and attention to detail. 
• Familiarity with identity verification software and fraud prevention platforms. 
• Excellent communication and interpersonal abilities. 

Position Type/Expected Hours of Work:

This is a full-time position with set scheduled working hours during standard business hours. Flexibility may be required to accommodate business needs, including evenings and weekends.