Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The Asset Protection Officer (APO) is responsible for securing all of The United Family’s assets while providing a safe work environment for our team members and a safe shopping environment for our guests. He/She will perform job duties to include apprehending and deterring shoplifters, monitoring internal compliance policies and other duties as assigned.
Key Responsibilities:
Facilitating a safe working environment for our team members.
Providing a safe shopping environment for our guests.
Proactively monitoring security cameras for theft/fraud/ORC related activity.
Apprehending suspected shoplifters while following company guidelines.
Deterring shoplifting suspects when safe apprehensions cannot be made.
Participating in corporate shrink reduction programs.
Completing incident reports related to internal/external theft and submitting a video request.
Submitting fraud alerts to notify neighboring stores of suspected theft/fraud activity.
Perform other duties as assigned by the Asset Protection Officer Manager (APOM).
Key Requirements:
Must be 18 years of age or older.
Commissioned law enforcement officer preferred but not required.
Strong verbal and written communication skills.
Ability to verbally de-escalate stressful situations.
Ability to function well in high pressured situations and make sound decisions.
Ability to perform all physical aspects of the job, including but not limited to bending, standing in place, lifting, squatting, climbing, walking, sitting for long periods and at times running.
Ability to accept supervisory coaching related to performance, work habits and attitude.
Ability to learn, use, and operate various computer software programs and other electronic tools.
Ability to multitask.
Our Mission
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