Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are currently looking for a Full-time Fraud and Bank Security Officer to work Monday-Friday in our branch located at 2605 Washington Blvd, Ogden, UT 84401.
Major Job Function:
Responsible for coordinating and resolving security and fraud incidents for the Bank. Responsible for triage and case management of fraud and security incidents. Primary point of contact for law enforcement. Responsible for responding to inbound law enforcement requests and reporting relevant incidents to law enforcement. Responsible for coordinating the investigation of fraud incidents and recovery of funds from other banks. Escalation point for branch, call center, and operations personnel on fraud and security incidents. Responsible for the maintenance of case logs, and generation of management reports to track losses within the deposit function
Experience/Skills necessary to perform duties:
Regular Duties and Responsibilities:
· Collaborate with stakeholders to triage and investigate potential fraud.
· Communicate with bank staff and customers to collect information about fraud cases.
· Coordinate with wire, ACH, check processing, and card payment staff to recover funds.
· Coordinate with Compliance/BSA departments on cases, regulatory reporting, and suspicious activity.
· Report relevant incidents to law enforcement, coordinate for recovery and prosecution purposes.
· Maintain and work cases in Verafin fraud detection/tracking tool.
· Work with branch staff and customers to open identity protection cases.
· Coach staff on determination of fraud incidents and communication with customers.
· Train branch and operations on red flags for fraud and elder abuse.
· Maintain fraud incident policy and procedures. Train employees on procedures.
· Respond to responses for video footage.
· In the event of a robbery, lead on-site coordination of incident response.
· Primary contact with security vendors and materials (alarms, bait cash, dye packs, etc).
· Coordinate with Facilities team on security issues as they relate to construction/facilities projects.
· Maintain security procedures for branches and facilities. Train employees on procedures.
· Maintain records of incidents, losses, recoveries, and prevention.
· Prepare periodic reports for Bank management.
Benefits of Working with Us:
Bank of Utah's comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:
0 Fraud Prevention Associate jobs found in Ogden, UT area