Front Desk Assistant jobs in Youngstown, OH

Our Travelodge motel in Hubbard is looking for an energetic candidate to serve our guests with a smile. Come join our team! Our front desk employees have an important role and requires someone with excellent guest service and communication. A great candidate would be able work during the week, on weekend and holiday shift as needed.

Job Purpose:
Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests.

• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.

• Establishes credit by verifying credit cards or obtaining cash.

• Directs guests to room.

• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.

• Maintains records by entering room and guest account data.

• Collects revenue by entering services and charges; computing bill; obtaining payment.

• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.

• Secures guests' valuables by placing valuables in safe deposit box.

• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening

Prior experience is a plus!