FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
SUMMARY
The Front Desk Attendant is responsible for the daily operation of the front desk including cash handling, membership sales, and good working knowledge of current and upcoming events. Attendant will monitor access to the Recreation Center, welcome guests, answer phones, and ensure the safety of facility patrons by preventing and responding to emergencies while delivering outstanding customer service.
**This is a safety sensitive position and is subject to random drug and alcohol screening.
Critical Safety Skills and Abilities
Conducts the following duties, where a momentary lapse of attention can have a disastrous consequence while supervising vulnerable populations:
ESSENTIAL DUTIES AND RESPONSIBILITIES
The statements below are intended to describe the general nature and level of work being performed by individual(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. The position description is subject to change by the city as the needs of the city and requirements of the position change.
EDUCATION, EXPERIENCE AND TRAINING (Certification/Licensure)
The preferred way to obtain the minimum knowledge, skills and abilities to perform the essential duties and responsibilities of this position are listed below. The city reserves the right to allow substitutions in the event that a candidate or incumbent exceeds requirements in one area but may be deficient in another.
Education and Experience
High school diploma or general education degree (GED), preferred
Special License, Certifications and Designations
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential functions.
An individual in this position is Frequently required to communicate information so others will understand. Must be able to exchange accurate information in these situations. More than 50% of the time will remain in a stationary position; move, traverse along varying surfaces; and constantly operate a computer and other office productivity machinery.
The individual must be able to Occasionally stoop, kneel, crouch, twist, bend, and lift and/or move up to 10 pounds.
The individual must be able to position self to move about in cabinets; the ability to observe at close or far range with depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.
The City of Angleton is an Equal Opportunity Employer.
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