FRONT DESK CLERK interacts with the customer to ensure that guest check-in, check-out, and billing are carried out efficiently. Answers questions about the facility's policies and services. Being a FRONT DESK CLERK makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, FRONT DESK CLERK handles or appropriately escalates customer service issues. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The FRONT DESK CLERK works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a FRONT DESK CLERK typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
POSITION: Front Desk
DEPARTMENT: Oakland Garden St Shelter
LOCATION: Oakland, CA
SUPERVISOR: Renita Stewart/Laura Sullivan
STATUS: On Call
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The Front Desk is responsible for the safety and security of those who are receiving services at The Oakland Garden Center. They will treat all individuals accessing services with dignity and respect while enforcing our policies and procedures. They will provide crisis intervention, information, and referral s of services to individual and clients seeking services. Any special or unusual concern is to be brought to the immediate attention of the case worker or Supervisor/Officer Staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(note confidentiality and professional guideline requirements).
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
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