Front Desk Manager - Casino jobs in Green Bay, WI

Starting at $ Requires flexibility to work various shifts

Responsible for all aspects of the daily activities of the Hotel Front Desk, reservations and Gift Shop. The Front Desk Clerk will promote an atmosphere that ensures Potawatomi Carter Casino Hotel’s general expectations, and will consistently provide excellent guest service by greeting and communicating with all guests in a professional, prompt, and courteous manner.

Principal Duties and Responsibilities

• Operate switchboard using proper telephone etiquette.
• Make and confirm hotel reservations.
• Operate the Property Management System to maintain information for guest reservations and transactions.
• Assist in the pre-registration, room blocking, and assignment of rooms for reservations.
• Understand room status and room status tracking.
• Know room locations, room types, and room rates (including ADA room information).
• Verify guest credit and establish how the guest will pay for the accommodations.
• Calculate room rent, tax and other purchases and transactions.
• Understand and adhere to proper credit, check-cashing and cash-handling policies and procedures.
• Complete posting of room and / or items sold and payment transactions.
• Responsible for proper key control, which includes issuing cards to Team Members.
• Keep records of the room availability and guest accounts.
• Coordinate guest accommodations for VIPs and Carter Club members with Casino Host / Marketing Department.
• Coordinate room status updates with room attendants by notification of all checkouts, late and / or early arrival / departure status and special requests.
• Use appropriate selling techniques to sell rooms and promote other services of Potawatomi Carter Casino Hotel.
• Monitor, sell, and maintain stock of gift shop items.
• Keep work areas, front desk, lobby, and gift shop clean and orderly.
• Evaluate, respond promptly to, and record all guest inquiries and concerns, directing appropriate requests and unresolved issues to the designated manager.
• Know cancellation procedures.
• Responsible for thorough and complete reports to include shift reports / deposits.
• Communicate and coordinate with appropriate departments to insure guest satisfaction.
• Monitor hotel area as needed to insure security and safety rules are followed.
• Assist guests and Team Members as needed.
• Other duties as assigned by Assistant Hotel Manager or Hotel Manager.

Job Qualifications

• High school diploma or equivalent preferred
• Previous guest service experience required
• Excellent customer service skills required
• Basic computer knowledge / experience required
• Basic knowledge of switchboard preferred
• Working knowledge of calculator and credit card terminals required
• Working knowledge of basic office equipment required
• Excellent math skills required
• Excellent written and verbal communication required
• Excellent organizational skills required
• Ability to multi-task preferred
• CPR / First Aid training preferred

Last updated : 2024-04-28