Front Desk Manager jobs in Berne, NY

Home2 Suites by Hilton Queensbury Lake George
524 Aviation Road
Queensbury, NY 12804 !

The award winning Home2 Suites by Hilton Queensbury/Lake George is seeking a Front Desk Manager for this multi-million dollar producing hotel. This hotel property celebrates our team members and their contributions. Must have experience working as front desk agent in a hotel. 

Stepping stones for a career in hospitality with the renovated, beautiful Home2 Suites by Hilton Lake George. 

Work and grow with Hilton and Matrix the ownership group rapidly growing, where you can start the next steps to a career in the hospitality industry!!

We offer FREE parking, FREE water, PAID WEEKLY, competitive Paid Time Off , Bonus inventive, Honors registration over 200.00 and 1,000.00 some months, Health benefits, and we also offer Hilton discounts worldwide for associates! $40.00 hotel rooms for you and your family anywhere in the world!!

JOB OVERVIEW:
Manage the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Work 39-40 hours a week. 

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Manage the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests and all departments at hotel. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

We are an equal opportunity employer

Qualifications

Experience working as a front desk agent required. Experience in a supervisory/management position preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities