Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a friendly and organized Front desk clerk. exceptional customer service and ensuring a smooth check-in and check-out process.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out, ensuring all necessary documentation is completed accurately
- Answer phone calls and respond to guest inquiries promptly and professionally
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records, managing reservations.
Experience:
- Previous experience as a Front Desk Agent or in a similar customer service role is preferred
- Proficient in using computerized systems
- Strong organizational skills with the ability to prioritize tasks effectively
- is a plus. If you are a motivated individual with excellent communication skills and enjoy providing exceptional customer service, we would love to hear from you.
Please note that only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: 30 per week
Schedule:
Work Location: In person
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