Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As an Associate, you will be responsible for providing exceptional customer service to our members and guests. You will be the first point of contact for our customers and will be responsible for ensuring that their needs are met in a timely and professional manner.
Responsibilities:
- Greeting all clients as they enter and leave
- Responding to questions both in-person and on the phone
- Providing accurate information about our services and offerings
- Resolving customer complaints and issues in a timely and professional manner
- Maintaining a positive and professional attitude at all times
- Collaborating with other team members to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions and notes
If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Free membership & employee discounts included!
Requirements:- High school diploma or equivalent
- 2 years experience of in-person customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Strong computer learning skills
- Ability to process cash transactions accurately
- Ability to work flexible hours, including weekends: 10-15 hours a week, year-round
- Ability to work long periods of time while standing; walk with ease, move easily up and down stairs able to carry up to 30 lbs.
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