Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
Hand & Stone Massage and Facial Spa is a small business in Hoboken, NJ. We provide exceptional massage and facial services to the local community. We have an amazing clientele, majority being members of our Spa. We are looking for someone to manage our membership base, provide exceptional customer service as well as be a leader in our sales team.
```Duties:```
- Develop and implement strategies to attract new members and retain existing members in a Spa Environment
- Conduct outside sales activities to generate leads and close membership sales
- Manage membership agreements and contracts with potential members
- Collaborate with the marketing team to develop and execute effective membership marketing campaigns
- Manage a team of membership sales representatives and provide leadership and guidance
- Monitor and report on key performance indicators related to membership acquisition and retention
```Qualifications:```
- Proven track record in sales, business development, or account management
- Experience in managing a team or leading projects
- Proficiency in using Salesforce or other CRM systems is preferred
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills to build relationships with potential members
We offer competitive compensation packages, including base pay plus commission. Additionally, we provide comprehensive benefits such as retirement plans, and paid time off. This is an exciting opportunity for a motivated individual to join our team and make a significant impact on our membership growth. If you are passionate about sales, business development, and leadership, we encourage you to apply.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work Location: In person
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