Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We Put the World on Vacation
At Travel Leisure Co., our mission is simple : to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.
Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine :
As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations.
While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience.
Proactive problem solver is your middle name.
How You'll Make an Impact :
Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
Ensure daily checklist duties and tasks are fully completed with follow-up communications.
Maintain room inventory accurately and efficiently.
Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
What You’ll Bring :
Valid driver’s license.
Demonstrated ability to work under pressure.
Basic leadership skills with ability to coach, mentor, and train staff.
Excellent verbal and written communication as well as excellent hospitality service skills.
Working knowledge of various computer software programs
including property management systems.
Comprehension and literacy for analyzing reports.
1 year of hotel, timeshare or hospitality service experience.
How You'll Be Rewarded :
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Travel Leisure Co. benefits include :
Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
Last updated : 2024-04-26
0 Front Desk Supervisor - Casino jobs found in Boise, ID area