Front Desk Supervisor - Casino jobs in Los Angeles, CA
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Hotel Front Desk Agent $19 Per Hour
- Commerce Casino
-
Commerce, CA
FULL_TIME
- Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality. PRIMARY JOB FUNCTIONS 1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. 2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. 3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. 4. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. 5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. 6. Offer each and every guest at check-in or during conversation the opportunity to become a part of the casino player’s program. Depending on your schedule and opportunity to be able to sign up hotel guests to become a part of the casino players program, you will be monitored regarding this performance indicator on a monthly basis. 7. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. 8. Comply with attendance rules and be available to work on a regular basis. 9. Perform any other job related duties as assigned. The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work. QUALIFICATIONS Work Experience Required: ⦁ Some experience in a related field preferred. Education:⦁ High School diploma or equivalent experience. Other Requirements: ⦁ Must have the ability to communicate in English. ⦁ Self-starting personality with an even disposition. ⦁ Maintain a professional appearance and manner at all times. ⦁ Can communicate well with guests. ⦁ Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. ⦁ Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. ⦁ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. ⦁ Ability to stand and move throughout front office and continuously perform essential job functions. ⦁ Ability to access and accurately input information using a moderately complex computer system. ⦁ Ability to observe and detect signs of emergency situations. ⦁ Ability to establish and maintain effective working relationships with associates, customers and patrons. Performance Standards: Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our customers and our employees. It is essential that you remain professional at all times, and that you treat all guests and employees with courtesy and respect, under all circumstances. Every employee is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and employee experience, yourwork habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
- 1 Day Ago
Casino Supervisor $78K - $156K Annual
- Commerce Casino
-
Commerce, CA
FULL_TIME
- PRIMARY JOB FUNCTIONS 1. Provide excellent guest service to both internal and external guests. 2. As assigned by Shift Manager, oversees daily gaming operations for all casino games, including but not...
- 17 Days Ago
Casino Host Supervisor (Bilingual) $75,000 - $90,000 Annual
- Commerce Casino
-
Commerce, CA
FULL_TIME
- OVERVIEW This position is responsible for supervising the daily operations of the Casino Host team and achieving business goals and targets. This position ensures that the team fosters loyalty to Comm...
- 1 Month Ago
CHM Property Supervisor
- Front Porch
-
El Monte, CA
FULL_TIME
- SUMMARY: The position is responsible for the goals, objectives, and overall welfare of each community assigned. The Property Supervisor performs these duties personally or through delegation of subord...
- 23 Days Ago
Registered Nurse II (Supervisor)
- Front Porch
-
Pasadena, CA
FULL_TIME
- Villa GardensFront Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, r...
- 30 Days Ago
Front Desk Supervisor
- Wainz World
-
West Hollywood, CA
FULL_TIME
- We are looking for a Front Desk Supervisor who will be responsible for overseeing the daily operations of the front desk staff Duties and Responsibilities Supervise front desk staff and ensure that th...
- 23 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Los Angeles, CA area
Front Office Supervisor
- Spire Hospitality
-
Burbank, CA
- Compensation: Hourly $21.00 USD The Los Angeles Marriott Burbank Airport Hotel is looking for an energetic, professional...
- 4/29/2024 12:00:00 AM
Front Desk Supervisor
- Proper Hospitality Llc
-
Los Angeles, CA
- Job Description Job Description Hotel JuneHotel June is a nod to the free-thinking spirit and soul of California and a d...
- 4/29/2024 12:00:00 AM
Front Desk Supervisor
- Homewood Suites Long Beach Airport
-
Long Beach, CA
- Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest servic...
- 4/29/2024 12:00:00 AM
Front Desk Coordinator
- The Joint Corp.
-
Torrance, CA
- ** Now Hiring!Front Desk Coordinator - Torrance, CA**Torrance, CA**Front Desk Coordinator - Torrance, CA**Torrance, CA P...
- 4/29/2024 12:00:00 AM
Front Desk Supervisor
- Excel Hotel Group
-
Chatsworth, CA
- ** $200 SIGN ON BONUS AFTER 60 DAYS ** Job SummaryEnsures the efficient and effective operation of the Front Desk depart...
- 4/29/2024 12:00:00 AM
Front Desk Coordinator
- Trace3, LLC
-
Irvine, CA
- **Benefits** * Comprehensive medical, dental and vision plans for you and your dependents * 401(k) Retirement Plan, 529 ...
- 4/29/2024 12:00:00 AM
Front Desk Supervisor
- Le Meridien Pasadena Arcadia
-
Arcadia, CA
- Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
- 4/28/2024 12:00:00 AM
Front Desk Supervisor
- Hyatt Place Ontario
-
Ontario, CA
- Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
- 4/26/2024 12:00:00 AM
About Los Angeles, California
Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$41,831 to $58,614
Los Angeles, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago