Front Desk Supervisor - Casino jobs in Massachusetts

Join Stratton Amenities as a Front Desk Concierge Supervisor in Boston!

Stratton Amenities, a leader in front desk concierge services for upscale apartment buildings, is excited to offer an exceptional opportunity for a motivated Concierge Supervisor. Join our team and play a pivotal role in delivering unparalleled hospitality in a luxury high-rise environment.

Your Role:

• Team Leadership: Guide and supervise concierge teams, ensuring professionalism and exceptional service.
• Communication Facilitator: Act as a vital link between property management and concierge staff.
• Service Excellence: Go beyond expectations to provide proactive and seamless experiences for residents and guests.
• Conflict Resolution: Address resident, associate or client concerns with professionalism and efficiency.
• Operational Management: Handle team scheduling, payroll monitoring, and performance evaluations.
• Strategy and Improvement: Develop new SOPs, engage in regular discussions with the regional director, and maintain high property standards.

What We Look For:

• Passion for Hospitality: A genuine enthusiasm for delivering outstanding service.
• Communication Skills: Exceptional verbal and written abilities.
• Leadership and Problem-Solving: Strong leadership qualities with excellent problem-solving skills.
• Experience: At least five years in the hospitality industry, with a proven track record in leadership roles.
• Professionalism: Outstanding interpersonal skills, discretion, and a commitment to maintaining high standards.

Additional Responsibilities:

• Community Engagement: Build strong relationships with residents, maintain security, and coordinate amenities.
• Flexibility: Availability for varied shifts, including evenings, overnight, weekends, and holidays.

Experience Requirements:

• Leadership: Demonstrated experience in a supervisory role.
• Hospitality Background: Minimum of two years in hospitality, concierge, or luxury retail environments.
• Service Orientation: A history of providing top-tier service.

Our Commitment: Stratton Amenities is an Equal Opportunity Employer, deeply valuing diversity and inclusivity as we build a culture of service excellence.

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Experience:

• Hotel management: 2 years (Preferred)
• Front desk: 3 years (Preferred)
• Concierge: 1 year (Preferred)
• Front desk Supervisor: 1 year (Preferred)
• Hospitality: 3 years (Preferred)

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person