Front Office Manager Assistant - Casino jobs in Towson, MD
Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Recently Added Front Office Manager Assistant - Casino jobs
Assistant Front Office Manager
- The Hotel at Arundel Preserve
-
Hanover, MD
FULL_TIME
-
WHAT WE ARE LOOKING FOR:
This position duties includes supervising front desk personnel, resolving guest issues and processing payments. Also responsible for scheduling, inventory and light bookkeeping, amongst other administrative tasks.Requirements:WHAT WE EXPECT FROM YOU:- Assist in the day-to-day operation of the hotel Front Office
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
- Assign, coordinate, and supervise work activities of Front Desk Agents
- Ensure work is completed to include, shift closings, room deposits, refunds and rebates
- Train and develop Front Desk Agents and Shuttle Drivers
- Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures
- Prepare and conduct Front Desk meetings and resolve issues
- Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action
- Provide information and direction to staff to achieve 100% occupancy
- Review and resolve dispute accounts and Housekeeping discrepancies
- Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift
- Perform check-in and out procedures
- Take personal responsibility for correcting customer service problems
- Perform and understand the nightly audit
- Take ownership of ALL accounting procedures and ensuring all agents are accountable for their cash banks
- Assist the FOM in monthly reconciliation reporting's
- Ensure all agents are following the correct SOP's set forth by Southern Management
- Regular attendance in conformance with the standards is essential to the successful performance of this position
- Comply with attendance rules and be available to work on a regular basis
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
- Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Effectively manage staff through respectful communication, clear expectations, relevant training, productive coaching, holding regular team meetings, and appropriate performance management
- Lead by example, be a positive example for team in action and attitude
- Delegate work as appropriate, stating clearly objectives and time-line requirements
- Monitor and evaluate employees' successful completion of work
- Encourage effective teamwork
- Responsible management of department budget
- Work collaboratively with others to analyze and improve work processes
- Positive interaction with all levels of management and vendors
- Develop and adhere to annual action plan/ capital project list
- Have a disaster recovery system in place and in use
- Stay abreast of industry trends
- Contribute to team/company engagement efforts
- Proficient with MS office
- Perform other duties as assigned by Manager and/or Supervisor
JOB KNOWLEDGE & SKILLS:- Able to handle cash and credit transactions
- Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
- Able to make sound business decisions and take action quickly based on previous experience and good judgment
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledgeable and competency in necessary systems and software: [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]
- [2] years demonstrated supervisory experience in hospitality/Front Desk
- High School Diploma or equivalent required. [Associates] degree in relevant field preferred
Req Benefits: GET TO KNOW THE HOTEL AT ARUNDEL PRESERVE: The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors. - Just Posted
Assistant Front Office Manager
- SOUTHERN MANAGEMENT COMPANIES, LLC.
-
Hanover, MD
FULL_TIME
- WHAT WE ARE LOOKING FOR: This position duties includes supervising front desk personnel, resolving guest issues and processing payments. Also responsible for scheduling, inventory and light bookkeepin...
- 1 Day Ago
Assistant Front Office Manager
- The Shore House
-
Linthicum Heights, MD
FULL_TIME
- Who this job will appeal toCandidates that wish to further their development and career. Individuals that crave independence and the self thinking will enjoy this position. The ideal candidate for thi...
- 10 Days Ago
Assistant Front Office Manager
- Residence Inn East Baltimore at the Johns Hopkins...
-
Baltimore, MD
FULL_TIME
- About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that...
- 1 Month Ago
Assistant Office Manager
- Law Office of James Crawford
-
Linthicum Heights, MD
FULL_TIME
- JC Law is the largest family law practice in the state of Maryland with additional offices throughout the mid-Atlantic region. Established in 1992, the firm has grown in both size and capability into ...
- 3 Days Ago
Asst Front Office MGR - Full-Time-Live Hotel-Maryland
- Live! Casino and Hotel Maryland
-
Hanover, MD
FULL_TIME
- Overview Why We Need Your Talents: As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong...
- 7 Days Ago
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0 Front Office Manager Assistant - Casino jobs found in Towson, MD area
Senior Office Administrator
- Ultimate Staffing
-
Towson, MD
- Job Description: We are seeking a highly organized and detail-oriented Office Administrator to join our team. The Office...
- 4/26/2024 12:00:00 AM
Personal Assistant
- Ultimate Staffing
-
Timonium, MD
- Seeking a highly organized and efficient Personal Assistant to support an owner for one of our clients. The ideal candid...
- 4/26/2024 12:00:00 AM
Front Office Assistant
- Education Week
-
Bethesda, MD
- Education Week, a nonprofit media organization that provides the most trusted news on K-12 American education, is seekin...
- 4/24/2024 12:00:00 AM
Faculty Affairs Coordinator
- George Washington University
-
Washington, DC
- I. JOB OVERVIEW Job Description Summary: The Office for Faculty Affairs provides innovative resources and meaningful gui...
- 4/23/2024 12:00:00 AM
Executive Assistant / Office Manager - DataTribe
- DataTribe
-
Fulton, MD
- Executive Assistant / Office Manager DataTribe, Fulton, MD DataTribe is a startup foundry that invests in and co-builds ...
- 4/22/2024 12:00:00 AM
Office Manager
- Who... A Staffing Company
-
Ellicott City, MD
- Office Manager/Accounting Assistant: ELLICOTT CITY, MD Who Staffing is looking for an Office Manager/Assistant Accountan...
- 4/22/2024 12:00:00 AM
Business Office Administrator
- Ultimate Staffing
-
Towson, MD
- Office Administrator Join our clients dynamic team for a leading company dedicated to With a commitment to excellence an...
- 4/22/2024 12:00:00 AM
Front Desk Receptionist
- Stouffer Legal
-
Towson, MD
- Job Description Job Description Are you passionate about providing top-notch hospitality and customer service? Do you th...
- 4/22/2024 12:00:00 AM
About Towson, Maryland
Towson is located at 39°23′35″N 76°36′34″W / 39.39306°N 76.60944°W / 39.39306; -76.60944 (39.392980, −76.609562).
According to the United States Census Bureau, the CDP has a total area of 14.2 square miles (37 km2), of which, 14.0 square miles (36 km2) is land and 0.2 square miles (0.52 km2) (1.06%) is water.
The community is located immediately north of Baltimore City, inside the Beltway (I-695), east of I-83 and along York Road. Its census boundaries include Pikesville to the west, Lutherville and Hampton to the north, Parkville to the east, and Baltimore to the south.
Major neighborhoods...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager Assistant - Casino jobs
$47,067 to $60,921
Towson, Maryland area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Front Office Manager Assistant - Casino do?
Front Office Manager Assistant - Casino in Fairbanks, AK
The Official Casino of the Vancouver Canucks, River Rock is your place to shine! Your teammates are just like you - positive, up for a challenge, and always willing to go above and beyond for our guests.
December 22, 2019
Front Office Manager Assistant - Casino in Olympia, WA
You will oversee the operation of the Front Office, manage and supervise the daily duty shifts and provide support to senior management in the department's front and back office operations.
January 14, 2020