Global Forwarding Coordinator jobs in Florence, SC

Position:
Global Citrix CSP Product Manager

Job Description:

We are seeking a highly motivated and experienced Citrix CSP Product Manager to join our dynamic team. The Citrix CSP Product Manager will be responsible for understanding and analyzing customer usage, identifying and prioritizing features based on customer needs, and driving the development of future products. This role demands a deep understanding of the Citrix Service Provider (CSP) program and a strong focus on customer satisfaction and product innovation. This is a global role supporting the North America and EMEA regions.

What You Will Be Doing:

Customer Insights & Analysis

• Conduct in-depth analysis of customer usage data to identify patterns, trends, and areas for improvement.
• Gather feedback directly from customers to understand their needs, pain points, and desired features.
• Develop and maintain detailed customer personas and journey maps to better inform product development.

Product Development

• Collaborate with cross-functional teams including engineering, sales, and marketing to define product roadmaps and ensure alignment with customer needs.
• Prioritize features and improvements based on customer feedback, market trends, and business objectives.
• Create detailed product specifications and requirements documents to guide the development process.
• Oversee the development process to ensure timely and high-quality delivery of new features and products.

Market & Competitive Analysis

• Stay updated on industry trends, competitive products, and emerging technologies within the Citrix CSP landscape.
• Analyze and report on competitor offerings to identify opportunities for differentiation and innovation.
• Work with marketing teams to position our products effectively against competitors.

Stakeholder Engagement

• Act as the primary point of contact for all product-related inquiries and issues.
• Present product updates, roadmaps, and strategies to internal and external stakeholders.
• Collaborate with the sales team to support customer acquisition and retention initiatives.

Continuous Improvement

• Implement best practices for product management and continuous improvement processes.
• Monitor product performance and customer satisfaction to identify areas for further enhancement.
• Utilize analytics and feedback to drive data-driven decision-making.

What We Are Looking For:

• Bachelor's degree (MBA or advanced degree is a plus).
• Minimum of 5 years of experience in product management within the technology or software industry.
• Strong understanding of Citrix CSP program and related technologies.
• Proven track record of managing the entire product lifecycle from concept to launch.
• Exceptional analytical, organizational, and problem-solving skills.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
• Strong customer orientation and a passion for delivering outstanding customer experiences.
• Ability to work effectively in a fast-paced, collaborative environment.
• ability to work across time zones (NA & EMEA).

What's In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:

$116,900.00 - $175,450.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.


Location:
US-CO-Colorado (Remote Employees)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.

Time Type:
Full time

Job Category:
Product Management & Supplier Marketing

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.